Case Manager Assistant (Pre-Litigation)
About The Position
Responsive recruiter Whitley Law Firm is looking for an experienced Case Manager Assistant to join our Pre-Litigation (Pre-Lit) team. Employees at Whitley Law Firm share a mission of obtaining the best results for our deserving clients. The Pre-Lit Case Manager Assistant provides experienced administrative and case-support assistance to multiple Case Managers by handling routine case tasks, documentation, and claim-related processes. This role is designed for a detail-oriented professional with prior exposure to legal or insurance claim environments who can work both independently and as a team when needed to manage competing priorities and maintain accurate case files throughout the life of a claim. The ideal candidate will have background knowledge and experience in case filings, medical records retrieval, and claims administration. Anticipated Schedule: Full-time | Monday - Friday | 8:00AM - 5:00PM
Requirements
- Strong organizational, time-management, and prioritization skills, with the ability to manage multiple cases and high-volume caseloads with accuracy and attention to detail
- Experience supporting multiple Case Managers in a fast-paced legal or insurance environment, preferably within personal injury.
- Ability to work independently with minimal supervision while maintaining professional communication, follow-through, and a team-oriented, service-driven mindset
- Demonstrated exceptional verbal and written communication skills.
- Highschool diploma or equivalent required; Associate degree in legal studies or related field preferred.
- At least 2 years of relevant experience working as a Case Manager Assistant or in a similar capacity.
- Proficiency in GrowPath, Filevine, or similar case management systems (CMS), and standard office software and equipment
- Demonstrated experience in case support, including case filing and document management, medical records retrieval and follow-up, insurance claims processing and tracking, and use of online claims or collections portals
Nice To Haves
- Experience within a personal injury firm setting is preferred.
- Bilingual proficiency in Spanish is a plus
Responsibilities
- Support Case Managers with day-to-day case administration across multiple active matters
- Prepare and send letters of representation to insurance companies
- Open and update insurance claims, including maintaining claim numbers and adjuster information
- Prepare, file, and organize case documentation in accordance with firm guidelines
- Manage incoming and outgoing mail related to assigned cases
- Organize physical and electronic case files to ensure accuracy and accessibility
- Maintain calendars, deadlines, and task lists assigned by Case Managers
- Ensure all documents are properly organized and compliant with internal procedure
- Work closely with a team of Case Managers to support workflow and case progress
- Communicate professionally with insurance adjusters, medical providers, vendors, and internal team members
- Escalate issues or missing information to Case Managers as appropriate
- Request, retrieve, track, and organize medical records and billing from providers
- Follow up with medical offices and third-party vendors to ensure timely receipt of records
- Upload and properly label records in the case management system
- All other duties and tasks as assigned
Benefits
- 401(k) Retirement Plan eligibility + Employer Contribution after 6 months
- Medical, Dental, Vision insurance + Employer contribution
- Medical and Dependent Care Savings Accounts: HSA, FSA, DCA
- Company paid Life Insurance and Short-Term Disability (STD)
- Paid time off (PTO) + 12 Company Paid Holidays
- Additional time off: Wellness Days, Community Volunteer Days, and Birthday PTO
- Employee Assistance Program (EAP)
- Parental leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
