CASE MANAGEMENT TEAM LEADER

New York City, NY • Brooklyn, NY

114d

About The Position

The Associate Benefits Opportunity Specialist II (ABOS II) is responsible for supervising team(s) of BOS staff, who provide various functions of eligibility determination, financial planning, economic support opportunities and monitoring other related services to persons in need, to promote individual and family self-sufficiency. The ABOS II uses supervisory, program development, quantitative analysis, and other research skills in accomplishing all the goals of FIA/Benefits Access Center and its components (Application, Financial Planning, Economic Opportunity Services, Under care, etc.). The Family Independence Administration (FIA) is recruiting for two (2) Associate Benefits Opportunity Specialist II, to function as Case Management Team Leaders.

Requirements

• A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting.
• A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist.
• A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience in client services or employment planning/counseling services.
• College credit from an accredited college may be substituted for experience on the basis of 60 semester credits for 9 months of work experience.

Responsibilities

• Monitor the workflow of BOS workers who handle the entire application process for all new applicants.
• Review specific cases and authorize benefits as required.
• Review the accuracy and timeliness of reports, including all relevant Work lists.
• Act as liaison to the Rental Assistance Unit.
• Conduct daily sweeps to ensure timely and proper service.
• Manage a team of BOS workers who interview applicants and assess eligibility for immediate needs grant.
• Manage a team of BOS workers who provide comprehensive service delivery to participants after the establishment of the participant's case.
• Manage a team of BOS workers who manage all aspects of the case, including establishing ongoing eligibility.
• Ensure adequate planning, scheduling, and monitoring of case management activities.
• Assist with case consultation on individual cases and guidance on difficult cases.
• Oversee teams of clerical and BOS workers who provide quick service for clients.
• Oversee staff that interview and determine housing needs of tenants at risk for homelessness.
• Monitor conference activities and prepare regular reports on unit activities.
• Perform final review of packets prior to fair hearing and determine whether a resolution will be required.
• Prepare reports on key performance outcomes and ensure that necessary corrective actions are implemented.
• May conduct field visits.

Benefits

• Public Service Loan Forgiveness eligibility.
• Inclusive equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees