Case Management Supervisor (3667)

THE SALVATION ARMY•Austin, TX

About The Position

This position is responsible for: Plans, directs, and supervises the work of assigned staff; interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the client’s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; ensures constant compliance with funding requirements.

Requirements

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, with a Master’s degree in the same strongly preferred,
Three years progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources, with one year supervisory experience,
Or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Valid State Drivers License
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language effectively.
Ability to communicate clearly and effectively both orally and in writing.
Ability to think clearly and quickly in order to maintain control of client caseload.
Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.

Responsibilities

Plans, directs, and supervises the work of assigned staff; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with established policies and procedures; conducts performance evaluations and makes salary and hiring/firing recommendations.
Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on client’s expressed needs and goals as well as funding and program guidelines; explains goals to client in a manner that is easily understood; consistently meets with clients to discuss goals to review, update, and revise as needed.
Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information; refers applicants to other agencies if not appropriate for program.
Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).
Performs other duties as assigned.