Case Management Supervisor Req-4792

BronxWorks • New York, NY

85d

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. Our family shelters are safe, welcoming spaces where families can stay temporarily while they work toward long-term stability. Program staff provide compassionate support, life-enhancing services, and community-based resources to help empower each family. Together, we guide families on their journey back to independence and into permanent housing.

Requirements

• LMSW required plus three to five years of experience providing case management services.
• Prior supervisory experience working in a social service agency preferred.
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment.

Responsibilities

• Supervise a team of two Case Managers through weekly individual and monthly group meetings.
• Review physical and virtual case records and reports at least monthly.
• Direct staff interventions in difficult or crisis situations.
• Maintain and monitor program reports to ensure statistical goals are met.
• Monitor program for quality assurance and contract compliance.
• Provide each Case Manager with yearly performance appraisals.
• Assist in the development and implementation of services for clients.
• If/when short staffed, maintain a case load and provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries, and follow up.
• Interview potential new staff and put together hiring paperwork.
• Train new staff in all of the different aspects of case management, including using CARES, conducting unit inspections and submitting them into SalesForce, creating and maintaining client records, etc.
• Represent the agency at meetings and events.
• Act as a liaison between BronxWorks and other CBOs, the area community district, and government agencies.
• Perform additional duties as assigned by the Director of Social Services and/or Residence Director.

What This Job Offers

• Education Level: Master's degree
• Number of Employees: 501-1,000 employees