Part-time Case Management Specialist

LA FAMILIA•Hayward, CA

34d•$21 - $22•Onsite

About The Position

The Case Management Specialist supports residents at Banyan House move toward self-sufficiency and secure a more permanent place to call home. The Case Management Specialist strives to provide a high level of customer service to our residents at all times and executes operational tasks while on site. The goal of the Case Management Specialist is to ensure the security and safety of the site and its residents, carry out program guidelines and schedules, handle crisis situations, and assist residents as needed. We are currently seeking candidates for the following shifts (Note: Schedule may vary based on program need): 4:30pm-9:00pm This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture. This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows: January 2027: 3% base pay increase Future increases will be subject to the terms of the collective bargaining agreement.

Requirements

High School Diploma or equivalent Required
Minimum 1 year of experience working with individuals and families in crisis, homelessness, substance use, and/or mental health issues.
Willingness to be flexible with work schedule (weekends may be required for special events/coverage support).
TB tested (Tuberculosis Cleared) required within 30 days of hire
ServSafe Food Safety Certification within 30 days of hire (La Familia will provide)
CPR and First Aid Certified (La Familia will provide)
Proficient computer skills (Excel and MS Office)
Clean DMV record, reliable transportation, valid and current insurance and Driver’s License required
Valid CA Driver’s license required.
Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.
Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
Take all required meal and rest breaks in compliance with state, federal, and agency policies.
Review and submit timesheets by established deadlines to ensure timely payroll processing.
Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
Maintain consistent and reliable attendance to support team and program operations.
Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.

Nice To Haves

Experience working in an outreach, shelter, drop-in, or residential setting preferred.
Spanish Bilingual Preferred
Experience in non-profit and community-based organizations preferred.
Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
Proficient in MS Office and Google Workspace products.

Responsibilities

Case Management Screen applicants via phone interviews; record documentation; refer to Program Manager as appropriate.
Conduct intake interviews; complete intake/exit and HMIS documentation for program entry and exit.
Research and provide referral sources for residents.
Assist residents on accomplishing weekly Action Plan goals established with Program Manager; collect all documentation as needed; record daily plans and activities in case notes
Respond to resident requests; provide guidance and direction to residents in support of their action plans
Complete follow-up forms for former resident calls as received
Maintain resource binder with up-to-date materials as received
Maintain Master Log binder with updated forms
Make copies of forms needed for day to day operations and case management
Document case management services and complete service log
Supervise Facility and Resident House Activities
Enter data in appropriate logs and records (daily entries in logs and case files, waiting list, donations records, etc.)
Handle crisis situations: illness, emergencies, etc.
Monitor resident signing in and out of facility, and meal logs
Receive, sort and store/dispense donated items; fill out donation paperwork
Perform building security and cleanliness checks; inspect common areas, doors, windows, alarms as scheduled
Inspect and sign off on resident chores
Carry out facility guidelines and schedule
Accomplish all items on daily shift checklist
Provide child care (usually with assistance from volunteers and Activity Leaders) when parents are in life skills classes
Food Services Maintain kitchen area as specified on shift checklist
May support with preparing breakfast/dinner for 20+ residents.
Follow FESCO guidelines on cooking healthy meals.
Check off meals in the roster and ensure that residents sign up for meals and saved plates.
HMIS Data Input Responsible for entering data recorded on HMIS Intake and Exit Forms for all residents.
Other Facilitate or lead life skills workshops for residents
Attend trainings and participate in events relevant to key responsibilities
Track and regularly report on key metrics for responsible function areas
Leads and collaborate on special projects related to agency objectives as appropriate
Other miscellaneous duties as appropriate
Attend trainings and participate in events relevant to key responsibilities.
Track and regularly report on key metrics for the responsible function areas.
Leads and collaborates on projects supporting Agency objectives.

Benefits

Excellent Health benefits package for you and your family, including: Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.
Vacation, 15 paid holidays, 12 paid sick days upon accrual
Employee Assistance Plan to support you and your family’s well-being and finances
Pet Plan Benefit: PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
403(b) retirement plan
Work-life wellbeing & excellent work hours
La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.
License and Certification renewals reimbursed.
Supportive/Collaborative work environment
Opportunities for Growth and Professional Development
We believe in growing together. As a team member, you’ll have access to structured mentorship and ongoing training. Whether you’re pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.