Case Management Coordinator, Supervised Release Program

Center for Justice Innovation • New York, NY

76d • $80,000 - $89,500

About The Position

The Staten Island Justice Center (SIJC) seeks to re-engineer the experience of criminal court in Staten Island, New York, by providing judges and attorneys meaningful alternatives to bail, fines, and jail sentences. Operating out of Richmond County Criminal Court along with community-based offices, SIJC is a team of social service providers, court-based resource coordinators, mental health practitioners, compliance specialists, and others who seek to improve the quality of justice. Supervised Release offers an alternative to jail by providing pretrial supervision, case management, and voluntary social services to people charged with misdemeanor and felony offenses, and in doing so, uses an arrest as a window of opportunity to change the direction of a participant’s life, avoiding the harmful effects of incarceration. Program participants are monitored to ensure their appearance at court dates and mandatory programming, and receive referrals to services like job training, drug treatment, and mental health counseling. SIJC seeks a Case Management Coordinator for the borough’s Supervised Release Program (SRP). Reporting to the SRP Director of Practice, the Case Management Coordinator is responsible for employing quality assurance measures to ensure the program is adhering to the program model and employing best practices aligned with organizational values, including a commitment to Operational Excellence. The Case Management Coordinator will provide direct supervision to Supervising Case Managers and group supervision to Case Managers and Senior Case Managers. Additionally, they will ensure that case management staff regularly engage in program-specific training and receive consistent and appropriate task supervision. The Case Management Coordinator will facilitate effective communication between this team and across all other SRP teams to ensure that the program builds on successes and proactively addresses challenges. This position leverages significant direct practice and supervisory experience to support staff in the execution of their responsibilities. Through trauma-informed supervision, case conferencing, and interdepartmental communication, the Case Management Coordinator will ensure case management and peer staff adhere to the program model through a trauma-informed lens. Critically, this position is responsible for ensuring that staff maintain accurate and up-to-date records in the Center’s SRP data management system and submit accurate and timely compliance reports for each participant supervised by the program. Additionally, the Case Management Coordinator is responsible for the implementation of new policies and protocols, with the goal of supporting staff to deliver the best possible services to participants enrolled in the Supervised Release Program.

Requirements

• Bachelor’s degree required
• Minimum 2 years supervisory experience required
• 5 years direct practice (i.e., therapeutic or case management) experience required
• Experience in pretrial services or other court-based programs required
• Master’s degree and license in a mental health field strongly preferred, however individuals with demonstrated and exceptional clinical acumen and experience may be considered
• Bilingual (English-Spanish) preferred

Responsibilities

• Responsible for quality assurance, monitoring the team’s compliance with program requirements and court reporting obligations
• Oversee routine and accurate documentation to ensure best practices and court reporting obligations are consistently practiced
• Responsible for convening Supervising Case Managers and their direct reports in response to deviations from the program model or other unfilled responsibilities
• Responsible for consistent and effective cross-team communication and collaboration to proactively identify successes, challenges, and opportunities to strengthen programming, create opportunities for meaningful collaboration, and maximize internal and external resources and expertise
• Facilitate bi-weekly meetings across the case management team
• Develop and maintain effective communication and collaboration with Coordinators and the Compliance team to align direct practice with fidelity to the program model
• Support policy and protocol implementation in collaboration with site leadership and the SRP Court Reform team
• Maintain effective collaboration with site leadership including the Director of Practice, Director of Court Operations and Compliance, Clinical Director, and direct practice Coordinators to ensure comprehensive and aligned service delivery to participants and the program model
• Serve as the secondary supervisor for their team of case management frontline staff, ensuring Supervising Case Managers are providing their staff with trauma-informed supervision and opportunities for professional growth and development
• Provide trauma-informed individual task supervision to the Supervising Case Managers
• Oversee and coordinate de-escalation efforts in response to incidents
• Co-facilitate and participate in required de-escalation and crisis intervention training
• Work closely with the SRP Court Reform Training Specialist, Training Institute, and site Training Liaison to ensure SRP staff are consistently trained as required
• Support the recruitment and hiring of and onboarding and training for new case management staff
• Ensure regular and equitable access to program-related external professional development and training opportunities for all staff
• Participate in regular staff trainings to develop program expertise and related skill sets, including required refresher and management trainings
• Additional relevant tasks, as necessary

Benefits

• Comprehensive healthcare with a national network
• Free basic dental coverage
• Vision insurance
• Short-term and long-term disability
• Life insurance
• Flexible spending accounts including commuter FSA
• Mental health care services like Talkspace and Ginger through healthcare plans
• 403(b) retirement plan with a two-to-one employer contribution up to 5%

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees