Case Management Coordinator - Great Opportunity! Hybrid Work Model!

ZipRecruiter • Atlanta, GA

375d • Hybrid

About The Position

The Case Management Coordinator at Ace Care Management plays a crucial role in ensuring the delivery of high-quality, efficient care for members through the EDWP/SOURCE program. This position involves a blend of direct and indirect care activities, focusing on effective communication, organization, and collaboration with various departments to enhance the quality of life for members.

Requirements

• Bachelor's degree
• Proven experience in administrative roles, demonstrating strong organizational skills and attention to detail.
• Solid background in customer service, with the ability to handle inquiries and resolve issues effectively.
• Experience with Excel required
• Experience with Adobe and SharePoint.
• Bilingual or multilingual abilities are a plus
• Strong ability to collaborate effectively within a team.
• Excellent technical skills with attention to detail and accuracy.
• Highly organized with strong time management skills.
• Flexible and adaptable to changing priorities.
• Reliable and trustworthy with a strong work ethic.
• Effective problem-solving abilities with a proactive approach.

Responsibilities

• Assist in resolving member and provider issues, ensuring effective communication and satisfactory resolutions.
• Oversee phone calls and faxes to the Case Management (CM) department, ensuring timely and accurate responses.
• Facilitate communication between the CM department, Compliance, and other departments regarding updates in member information, status, and services.
• Support daily operations of the Case Management Department, manage caseloads, and assist with member management.
• Undertake and manage department projects to ensure compliance and operational efficiency.
• Provide professional back-end support and customer service to members, providers, and stakeholders in line with performance standards.
• Assist with SFC Validations for members in the Structure Family Care program.

Benefits

• Competitive Salary: An attractive compensation package based on experience and qualifications.
• Comprehensive benefits, including health insurance, paid time off, and retirement plans.
• Opportunities for career development and advancement.
• A collaborative and inclusive workplace where your contributions are valued.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree