Case Management Associate

Massachusetts General Hospital • Salem, MA

314d

About The Position

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.

Requirements

• Associate's Degree in Social Work required or Bachelor's Degree in Social Work preferred.
• 1-2 years of clinical and/or community resource experience preferred.
• Attention to detail.
• Computer proficiency required, Microsoft Office applications preferred with ability to learn new software.
• Highly developed communications and interpersonal skills, working with diverse populations.
• Ability to work independently, be self-directed and contribute as a member of a team.
• Ability to anticipate challenges and develop and implement strategies for addressing them.
• High level of service delivery.
• Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.

Responsibilities

• Provides support to psychiatric triage clinicians with routine and regulatory clinical and administrative functions.
• Supports the process of patient referrals and dispositions to several levels of care.
• Enters clinical information into the referral system and manages communications regarding acceptance and bed offer or denial with facilities.
• Initiates the patient care referral paperwork.
• Supports the insurance authorization and continued stay process by making initial contact and obtaining insurance authorizations.
• Submits fax and online requests for continued stay authorization and monitors the decision from the payer.
• Researches available community resources at the request of the psychiatric triage clinicians.
• Communicates with the central admissions team via Microsoft Teams.
• Performs other duties as assigned.
• Complies with all policies and standards.

What This Job Offers

• Job Type: Part-time
• Industry: Hospitals
• Education Level: Associate degree