Case Management Associate 2

Public Consulting Group • El Cajon, CA

436d • $58,074 - $70,658

About The Position

The Case Management Associate 2 at Public Consulting Group (PCG) plays a crucial role in supporting state and municipal human services and economic development agencies. This position is responsible for maintaining knowledge of CalWORKs Program procedures, community resources, and assisting in achieving performance metrics and participant outcomes. The associate will work collaboratively with staff to ensure compliance with federal, state, and county objectives while providing quality services to participants.

Requirements

• Bachelor's degree preferably in business, social work, public policy or other closely related fields or 4 years' experience required.
• A minimum of 4 years relevant work experience in the public sector or other customer-centric service sector/industry preferred.
• 2 to 4 years of case management experience; and experience with coaching and mentoring.

Nice To Haves

• Demonstrated ability to use various computer systems preferably CalWIN although not required.

Responsibilities

• Maintains up-to-date knowledge of CalWORKs Program Guide procedures and implements appropriately.
• Maintains up-to-date knowledge of community resources, labor market, and training resources.
• Assists supervisor in meeting all performance metrics and achieving participant stated outcomes.
• Works with staff to achieve excellent contract performance, meaningful outputs, and adherence to compliance objectives.
• Assists with quality control procedures to ensure operational processes are performed and validates monthly reports measuring project objectives.
• Assists in the 100% case review requirements, analyzes data and reports to determine error trends.
• Reviews County Quality Control Audits identifying citations that are incorrect and can be challenged.
• Reviews staff responses to County Quality Control Audits ensuring accurate corrections have been made and maintains a tracking system to identify error trends and training needs.
• Assists in identifying training needs and error-trend rates for specific units and provides accurate reporting.
• Assists with ensuring participants receive quality and timely services.

Benefits

• Medical and dental care benefits
• 401k
• PTO
• Parental leave
• Bereavement leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees