Case Management Assistant/Discharge Planner

Starlite Recovery Center

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About The Position

Starlite Recovery Center is seeking compassionate employees to join our team! Starlite Recovery Center has been treating individuals with Substance Use Disorder for over 67 years. Starlite Recovery Center is located in the Hill Country, southeast of Kerrville, and approximately 30 minutes northwest of Boerne, Texas.

Requirements

• High school diploma or equivalent required.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

Nice To Haves

• Associate's degree preferred.
• One or more years of experience working in behavioral health setting.
• Experience with the patient population served by the facility preferred.
• Previous experience in case management and/or utilization review preferred.

Responsibilities

• Provide assistance in seamless communication between the insurance companies by checking outcomes of precert clinical, concurrent reviews, doctor to doctor and denial results.
• Provide communication with the Finance Department and treatment team on insurance denials and status.
• Facilitate appropriate appeal process, as determined by the insurance provider, in cases of denial in collaboration with patients, families/guarantors and the Finance Department.
• Provide assistance in seamless communication with the Finance Department on insurance status and insurance denials.
• Assist in prompt communication of discharge plans that is required by insurance companies.
• Facilitate appropriate appeal process in cases of denial in collaboration with the guarantor and the Finance Department.
• Make copies of insurance company’s request of patient medical records and send via fax or mail as instructed.
• Assist the department in obtaining supplies and maintaining organization. Provide excellent customer service via phone and in person.
• Perform other functions and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED