Case Management Analyst - Field in Northern Virginia

CVS Health•McLean, VA

1d•Onsite

About The Position

CVS Health is building a world of health around every individual, shaping a more connected, convenient, and compassionate health experience. At CVS Health, colleagues are passionate, innovative, accountable, and prioritize safety and quality. This role is part of Aetna’s Long-Term Services and Supports (LTSS) program, seeking a member-focused Case Management Analyst to support individuals and families in the Northern Virginia region. This is a field-based position involving significant face-to-face interaction with members to listen, advocate, and help them navigate complex health and social needs. It offers an opportunity to impact lives for those driven by purpose, enjoy independent community work, and value strong connections.

Requirements

2+ years of experience in behavioral health, social services, or a related field aligned with program focus.
Residency in one of the following Virginia areas: Alexandria, Arlington, Vienna, McLean, Woodbridge, and/or Springfield.
Reliable transportation and the ability to travel up to 70% of the time (mileage reimbursed per company policy).

Nice To Haves

Experience in case management or discharge planning.
Managed Care experience.

Responsibilities

Build trusted relationships with members through in‑person visits (approximately 70% travel).
Conduct comprehensive assessments using clinical judgment and critical thinking to understand medical, behavioral, and social needs.
Develop and implement individualized care plans that promote health, independence, and quality of life.
Collaborate closely with providers, community resources, and interdisciplinary teams to ensure coordinated, high‑quality care.
Connect members to services, supports, and resources that align with their goals.
Ensure care delivery meets regulatory requirements and Aetna quality standards.
Advocate for medical appropriateness while supporting positive member engagement and outcomes.