Case Management Administrative Assistant (21422)

Cantex Continuing Care Network•Carrollton, TX

1d•Remote

About The Position

The Case Management Administrative Assistant — also known as a Healthcare Authorization Specialist or Medical Records & Authorization Coordinator — provides essential administrative and operational support to the Regional Case Management team. This remote healthcare administrative role plays a critical part in ensuring timely authorization management, accurate documentation, and seamless communication between facilities, Managed Care Organizations (MCOs), and Case Managers. This position supports the authorization workflow for patients in Skilled Nursing Facility (SNF) settings and is ideal for someone who is highly organized, detail‑oriented, and comfortable working in a fast‑paced healthcare environment where accuracy and timeliness directly impact patient care and facility operations.

Requirements

High school diploma or equivalent required
Two (2) years of hospital or healthcare experience preferred
Proficient with EMR systems
Proficient with Excel, Microsoft Office, and Adobe PDF
Strong organizational skills with the ability to meet strict deadlines
Ability to perform effectively in a fast‑paced environment
Excellent written and verbal communication skills

Responsibilities

Verify active authorizations and communicate status updates to facilities and assigned Case Managers
Track concurrent authorization due dates and ensure timely submission
Build complete concurrent review packets for MCO submission, including: – Authorization number – Face sheet – Insurance information – Medical records – PT/OT/ST documentation
Submit clinical packets and reports to MCOs via fax or electronic portals
Upload confirmation pages or submission receipts into the EMR
Monitor and track concurrent authorization reviews for extension requests
Communicate authorization extensions, expirations, and updates to MCOs and facility Case Managers
Assist Case Managers and facilities with active authorizations, denials, and appeals
Follow up on inactive authorizations for patients who remain admitted
Maintain accurate documentation and ensure timely distribution of required materials
Perform other duties as assigned