Case Initiation Specialist/Administrative Assistant

Kickapoo Tribe of Oklahoma•McLoud, OK

3d•Onsite

About The Position

This position organizationally falls under the Child Support Program as operated by the Kickapoo Tribe of Oklahoma; the incumbent is under the direct supervision of the Child Support Director. Operational hours are Monday through Friday; 8:00 A.M. to 5:00 P.M., or as needed to serve the Child Support Program and its clientele. The purpose of this position is to perform clerical duties for the program, log calls and requests for Child Support applications, provide initial contact to clients, and perform financial tasks associated with collection and recording Child Support payments, and application intake, assures coordination with other staff for efficiency, accuracy and timeliness, and functions as liaison to the local and state agencies for cross referencing case information. Case Initiation responsibilities consist of building the physical as well as electronic Child Support file, utilizing the state and tribal databases, researching and cross-referencing cases to obtain all information necessary to proceed with establishment of Paternity and/or Child Support.

Requirements

High School Diploma or GED equivalent.
Associates Degree in Accounting, Office Administration, or Data Entry Field or equivalent combination of education and experience in Office Administration.
Ability to do the work of the position with or without direct supervision.
Must be able to read and write.
Must be willing and able to travel locally and out of state on occasion.
Must have excellent record keeping, attention to detail, and data collection skills.
Confidentiality is a high priority.
Must be knowledgeable in computer skills including PowerPoint, Excel, Access and Microsoft Word.
Must be willing and able to participate in online training using the OKDHS CSS Learning Management System, Quest, and attend various classroom trainings provided by OKDHS CSS.
Must have a valid Oklahoma State Driver’s License
Must submit to and pass a pre-employment and random screenings throughout employment.
Must complete an OSBI/Federal background investigation including fingerprinting, must have a favorable adjudication.

Nice To Haves

Two (2) Years of experience in Child Support preferred but not required.
English and Kickapoo language preferred but not required.

Responsibilities

Greet the public, answer and respond to telephone calls, receive faxes and delivers to appropriate office.
Provide clerical support to the Child Support Director as needed.
Assist with the processing of Child Support payments.
Complete Case Initiation processes of new applications as well as Registered Orders.
Investigate and search database systems for the purpose of cross referencing cases.
Distribute and receive Child Support applications.
Build cases on both databases utilized by this office. (OSIS & CIS)
Maintain lobby, supply room and equipment/building maintenance needs.
Direct clients to appropriate staff within department.
Process and log all incoming and outgoing mail.
Perform travel liaison duties including travel arrangements and reimbursement for staff as needed.
Respond to moderately complex telephone inquiries concerning Child Support cases.
The incumbent must be flexible in order to undertake a variety of miscellaneous duties as assigned by the supervisor or team leader.