Case Financial Processing Supervisor - Lucas County Child Support

Lucas County•Toledo, OH

2d•$30

About The Position

Why Join Us? Starting Pay: $29.87/hour Full-Time Schedule: Includes a paid lunch hour Comprehensive Benefits Package: Medical, prescription, dental, and vision coverage Paid Time Off: 15.5 Paid Holidays annually 80 hours vacation annually after one year of service 40 hours personal leave per year Sick leave accrues bi-weekly, up to 120 hours per year Retirement: 14% employer contribution to OPERS (Ohio Public Employees Retirement System) Insurance: Employer-paid life and accidental death & dismemberment coverage Additional Perks: Flexible Spending Account option available Responsibilities Essential Functions Establish unit performance standards, goals, and objectives. Assign and monitor work for timely and accurate completion. Conduct internal reviews to ensure compliance with standards. Manage daily unit operations and workflow for efficiency. Interview and recommend prospective employees. Conduct unit meetings and communicate process improvements. Serve as a resource to courts, organizations, and agency personnel. Provide court testimony as required. Monitor employee productivity and attendance; evaluate performance. Respond to participant complaints and staff grievances professionally. Prepare statistical and quality assurance reports. Stay current with Ohio Child Support regulations and policy changes. Complies with the Collective Bargaining Agreement and all other relevant work rules, standards, and the rules of the Lucas County Board of Commissioners. Train and orient new staff; participate in workshops and training sessions. Perform other related duties as assigned. Knowledge, Skills, and Abilities Strong leadership and organizational skills Knowledge of agency policies, government regulations, and human services programs Ability to define problems, collect data, and draw valid conclusions Skilled in written and verbal communication, public speaking, and research Proficient in computer operations and office equipment Qualifications Minimum Qualifications Knowledge of Agency functions, responsibilities, and duties is preferred. Bachelor’s degree (Business Administration, Finance, Public Administration preferred) plus : Minimum of 3 years leadership experience Minimum of 5 years Child Support or human services agency experience OR 8+ years agency experience plus 3 years leadership experience (in lieu of degree)

Requirements

Strong leadership and organizational skills
Knowledge of agency policies, government regulations, and human services programs
Ability to define problems, collect data, and draw valid conclusions
Skilled in written and verbal communication, public speaking, and research
Proficient in computer operations and office equipment
Bachelor’s degree (Business Administration, Finance, Public Administration preferred) plus : Minimum of 3 years leadership experience Minimum of 5 years Child Support or human services agency experience OR 8+ years agency experience plus 3 years leadership experience (in lieu of degree)

Nice To Haves

Knowledge of Agency functions, responsibilities, and duties is preferred.

Responsibilities

Establish unit performance standards, goals, and objectives.
Assign and monitor work for timely and accurate completion.
Conduct internal reviews to ensure compliance with standards.
Manage daily unit operations and workflow for efficiency.
Interview and recommend prospective employees.
Conduct unit meetings and communicate process improvements.
Serve as a resource to courts, organizations, and agency personnel.
Provide court testimony as required.
Monitor employee productivity and attendance; evaluate performance.
Respond to participant complaints and staff grievances professionally.
Prepare statistical and quality assurance reports.
Stay current with Ohio Child Support regulations and policy changes.
Complies with the Collective Bargaining Agreement and all other relevant work rules, standards, and the rules of the Lucas County Board of Commissioners.
Train and orient new staff; participate in workshops and training sessions.
Perform other related duties as assigned.