Case Development Coordinator Levels I, II, or III

LiveOnNY•New York, NY

2d•$75,000 - $140,000

About The Position

Ready for a Life-Changing Career? Join LiveOnNY and Make a Lasting Impact LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. As a member of our team, you’ll be part of a mission-driven nonprofit organization working alongside more than 100 hospitals to support organ and tissue donors and their families—helping to bring the gift of life to those on the national transplant waitlist. Serving a vibrant and diverse population of 13 million across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and Rockland, LiveOnNY is proud to be one of the highest-performing OPOs in the country. Over the past three years, we’ve seen a 70% increase in organ donation—driven by the compassion and generosity of New Yorkers. Explore a career where your work truly matters. At LiveOnNY, you’ll grow professionally while helping others live on.

Requirements

Clinical background required, including a nursing degree or equivalent clinical education, or relevant clinical experience consistent with Case Development requirements.
All Case Development staff must maintain readiness to be deployed, at LiveOnNY’s discretion, to perform hospital-based services in support of donor evaluation, donor management, continuity of care, surge response, or operational needs.
The role may involve off-shift work and requires proficiency in independent, self-directed task execution while collaborating virtually and in-person with other LiveOnNY personnel and donor hospital medical care and administrative personnel.
All work assignments must remain aligned with LiveOnNY policies and operational needs.
Bachelor’s degree is preferred.
CDC I -Clinical background required, including a nursing degree or equivalent clinical education, or a minimum of one (1) year of experience in emergency department, critical care, ICU, transplant services, or organ procurement organization coordination. Requires the ability to apply clinical judgment in a high-volume, contact center–based environment.
CDC II - Minimum of one (1) year successful performance in the Case Development Coordinator I (CDC I) role (or equivalent experience as determined by LiveOnNY). Demonstrated ability to apply clinical judgment within defined protocols with increased independence. Clinical background required, including a nursing degree or equivalent clinical education, or relevant clinical experience consistent with Case Development requirements.
CDC III - Minimum of two (2) years successful performance in the Case Development Coordinator II (CDC II) role (or equivalent experience as determined by LiveOnNY). Clinical background required, including a nursing degree or equivalent clinical education, or relevant clinical experience consistent with Case Development requirements.

Responsibilities

Receive, review, and process potential donor referrals and related calls from donor hospitals.
Perform structured clinical review of referral information to assess donor potential using established criteria.
Enter and maintain referral and donor evaluation information in the electronic donor record (EDR) and related systems.
Identify when predefined clinical or authorization indicators are met and escalate cases for further review or action.
Serve as a consistent source of qualified information and guidance during the assigned shift to support continuity of donor evaluation and management.
Identify case-specific risks or barriers to donation potential and escalate concerns in accordance with LiveOnNY protocols.
Provide timely feedback to donor hospitals regarding referral and/or potential donor evaluation and management status and next steps in accordance with SOPs.
Coordinate timely notification and escalation to Family Engagement, Hospital Services, Allocation and Placement, Clinical Leadership, Medical Director, or other subject matter experts when cases progress or require additional review.
Utilize LiveOnNY call center platforms, telephony systems, CRM tools, electronic donor records, and reporting dashboards to manage a high-volume, call-driven workflow involving continuous incoming and outgoing referral calls and documentation.
Manage multiple simultaneous referral calls and donor evaluation and management calls (incoming/outgoing) activities while maintaining accuracy, professionalism, and regulatory compliance.
Ensure accurate, timely documentation of all referral and potential donor case evaluation and management activity in accordance with LiveOnNY policy and regulatory requirements.
Identify, document, and escalate process improvement opportunities to reduce missed donation opportunities and strengthen consistency.