Case Developer 1

Public Consulting Group•San Diego, CA

13h•Onsite

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com . Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. Services: Program Consulting Finance Consulting and Billing Services Applied Technology Outsourcing and Operations Strategy Project and Grants Management Assessments and Feasibility Studies PCG is seeking a highly motivated and dependable Family Services Program Assistant to perform the day-to-day operations involved in our San Diego, California, CalWORKs Welfare-to-Work/Refugee employment services operation. This individual will be responsible for maintaining our applicant and employer database designed to ensure the success of our business services team. This individual may also complete County paperwork, utilize the CalSAWS database for data entry and reporting tasks. This role is ideal for an administrative professional with excellent attention to detail, interpersonal and customer service skills. This Case Developer position will initially report directly to Family Services Operations Supervisor. In addition, the Family Services PA is expected to provide support and assistance to our general staff. To achieve this, it is expected that he or she will effectively collaborate with other departments and contribute to a healthy, positive work environment. The ability to work in office full-time is required.

Requirements

Strong customer service etiquette, including professional communication and effective interpersonal skills.
Comprehensive knowledge of company services with the ability to clearly articulate and address related inquiries.
Strong organizational skills with the ability to prioritize tasks and meet deadlines.
Ability to recognize, handle, and maintain the confidentiality of all sensitive information.
Proficiency in modern office procedures and computer applications.
High School Diploma or equivalent required; college degree preferred.
Minimum of 2 years of relevant work experience; background in social services is a plus.
Full-time, in-office position (Monday–Friday).
Residency in San Diego County is required.

Nice To Haves

college degree preferred.
background in social services is a plus.

Responsibilities

Manage incoming Family Services referrals and review for program and supportive service eligibility.
Ensure all required information is accurately entered into the case management systems and the county database.
Assign and distribute cases to Family Services Employment Case Managers to ensure timely customer engagement.
Perform additional duties as assigned.