Case Coordinator - Residential Accountability

Louisiana State University

About The Position

Louisiana State University invites applications for the position of Case Coordinator – Residential Accountability working with student conduct within Student Advocacy & Accountability (SAA) and Residential Life. Reporting to the Residential Accountability Manager, this position assists in the interpretation and administration of the LSU Code of Student Conduct and Residential Life policies. This position assists the Residential Accountability Manager in all areas of student conduct including, but not limited to: supporting institutional case management, oversight of educational outcomes, collaboration with SAA and Residential Life on conduct officer training, evaluation of hearing officers, and works on special projects that may include policy development and assessment. GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE: Serves as a case manager and hearing officer responsible for the prompt and impartial investigations of allegations and adjudication of the LSU Code of Student Conduct, the Residential Life Living on Campus Handbook, and other University policies. Assists the Residential Accountability Manager in the intake of cases and assigning to in-community staff members via the Maxient database. Supports case management through monitoring accountability case timelines, follow-ups, and assisting staff members as needed. Assists with the development and implementation of training for Residential Life in-community staff members regarding conduct processes. Oversees conflict resolution measures within Residential Life for on-campus residents, staff members, and other involved parties. OPPORTUNITIES FOR LEADERSHIP: Enhance and Develop Training and Development of Case Managers Residential Education staff members assist with the accountability process as case managers, among other job responsibilities. This role will work in conjunction with the Residential Accountability Manager to develop training for case managers, with a focus on developing essential skills in entry-level and graduate staff, reporting performance concerns to supervisors to address in a timely manner, and maintaining a case management process that is fair and equitable to students. Advance Community Education and Engagement The Case Coordinator will provide support for on-campus residents by creating and developing resources, presentations, modules, and trainings to assist residents in understanding LSU and Residential Life policies, processes, and resources. Elevate Consistency and Collaboration in Accountability Processes The Case Coordinator will engage in effective practices to strengthen consistency and support provided to students navigating the accountability process within Residential Life. Close partnership with the Residential Life Accountability Manager and the Case Coordinator will allow the residential accountability team to foster a sustainable and effective collaboration between Residential Life and Student Advocacy & Accountability, LSU University Police Department, and other essential campus stakeholders. ATTRIBUTES OF THE SUCCESSFUL CANDIDATE: Collegial team-player who actively builds authentic and mutually-beneficial relationships, who is able to influence others without positional authority, who puts institutional priorities before their own interests, and who is unconcerned with where credit for accomplishing institutional objectives is assigned. Has a sincere positive regard for all persons including co-workers, faculty, staff, students, and student organizations and displays an eagerness to develop sustainable partnerships to best support the LSU campus community. Treats each student with respect throughout the conduct process. Effective communicator adept at planning, organizing, and coordinating multiple projects and initiatives simultaneously. Dedication to effectively training and developing skillsets in Residential Education staff members as a the subject matter expert in the Accountability process; understands how to encourage the team to challenge themselves and provide support when appropriate. ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES: Three priorities guide our work in the Division of Student Affairs. Foremost, we maintain a commitment to quality which is rooted in the belief that LSU students deserve our best effort. Every interaction we have with students should communicate care, relevance, polish, and attention to detail. We work to ensure every space, place, and staff-to-student interaction communicates a sense of home to students. Finally, we design programs, services, events, and experiences with everyone in mind.

Requirements

A Bachelor’s Degree and at least one year of related professional experience working with student conduct, residential Life, or closely related experience OR Master’s Degree from an accredited institution of higher education.
LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Nice To Haves

Master’s Degree from an accredited institution of higher education in College Student Personnel Administration, Higher Education Administration, or related field.
Two years of experience working with student conduct, residential Life, or closely related experience.
Experience working with students in crisis.
Experience with student conduct, specifically residentially based.

Responsibilities

Serve as a case manager for conduct cases.
Conducts prompt, impartial, and thorough investigations and adjudications of the LSU Code of Student Conduct, Residential Life, and University policies.
Assist the Residential Accountability Manager in the intake of cases including reviewing and proofing incident reports, and assigning cases to in-community staff.
Assist with development and implementation of training for Residential Life in-community staff members to carry out due process as outlined in the Code and/or alternate resolution procedures.
Plans, organizes, administers, and delivers programming to students, faculty, and staff regarding SAA/Residential Life, the Code, and University policies.
Provide support for the University Hearing Panel process.
Oversees conflict resolution measures within Residential Life, including Roommate Agreement process.
Responsible for the day-to-day operations for Residential Life through administrative management of Maxient caseload.
Demonstrates divisional attitudes and priorities in all aspects of work.
Ensures every aspect of administrative tasks, implementation, and overall design exudes a high degree of quality.
Embraces and executes the marginal gains approach and seeks to improve level of all services, events, programs, and experiences in department for continuous improvement every academic year.
Attend SAA and Residential Education staff meetings.
Other duties as assigned by supervisors. This includes but is not limited to: efforts that support broad division/institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Week, Family Weekend, Career Expo, Disability Services Finals Testing, other special projects etc.

Benefits

LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance.
Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

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