Case Coordinator - CDSA - Bilingual

County of Mecklenburg, NC•Charlotte, NC

1d•Onsite

About The Position

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all. As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that “Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease”. Come be a part of Mecklenburg County’s Public Health department’s vision to “assure the health and safety of our diverse and changing community today and for future generations. At NC DHHS the Division of Child and Family Well-Being (DCFW) focuses on supporting whole child and family health and well-being for North Carolinians. DCFW works to ensure that North Carolina’s children grow up safe, healthy and thriving in nurturing and resilient families and communities. DCFW has complementary programs from the Divisions of Public Health, Mental Health, and Social Services to maximize services and outcomes for children and their families, including nutrition programs (SNAP, WIC and Child and Adult Care Food Program), health and prevention services for children and youth, children’s behavioral health services, and early intervention programs. The North Carolina Early Intervention Section (NCEI) is a part of the N.C. Division of Child and Family Well-being. It is the lead agency for the N.C. Infant-Toddler Program (ITP). The Infant-Toddler Program provides supports and services for families and their children, birth to three who have special needs. Research shows that this time period is critical. It offers a window of opportunity to make a positive difference in how a child develops and learns. Children's Developmental Services Agencies (CDSAs) across North Carolina work with local service providers to help families help their children succeed. The Case Coordinator is responsible for providing professional level case management or case coordination services for our infant -toddler program. CDSA is Mecklenburg County’s local agency for Early Intervention in our community. CDSA supports families to help children birth to age 3 who have developmental delays or who are at risk for problems with their development to grow and learn to the best of their potential. This position, under general supervision, will participate in treatment planning and the creation and implementation of a person-centered plan.

Requirements

Minimum of two years in an applied setting (DD, MH, Early Childhood) and/or substance use, mental health, developmental disabilities or other health conditions
Bachelor's degree in a human services related field
May require possession of, or eligibility for the NC Infant and Toddler Specialist Credential
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
Annual Motor Vehicle Record (MVR) check required
Knowledge of typical and atypical child development
Knowledge of common early intervention strategies
Knowledge of testing procedures and materials, how to administer them, and how to score and interpret the results
Knowledge of typical effect/consequences of common diagnoses
Knowledge of multidisciplinary approach to child assessment and treatment
Knowledge of how to integrate child and family needs into family service plan
Knowledge of culturally relevant services in consumer’s home environment and in a wide variety of settings
Knowledge of applicable local, state and federal policies, procedures and mandates
Knowledge of developmental, behavioral health and health issues
Skill in providing customer service
Skill in coordinating professional and support services in various programs
Skill in developing service plans
Skill in using a computer and related software applications
Skill in applying and interpreting applicable laws, rules, regulations, policies, and procedures
Skill in preparing a variety of reports and documentation
Skill in assessing consumer needs, concerns, priorities and progress
Ability to build trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization
Ability in care management: Having the knowledge and skills to link, coordinate, and monitor supports and services
Ability in collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Ability in communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
Ability in engagement readiness: Demonstrating a willingness to commit to one's work and to invest one's time, talent, and best efforts in accomplishing organizational goals
Ability in managing work: Effectively managing one's time and resources to ensure that work is completed efficiently
Ability in planning and organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Ability in safety intervention: Having knowledge of conditions that affect patient, self, and/or employee safety under normal conditions and conditions that occur in crisis situations; skilled in identifying conditions that might cause health or safety hazards and takes action to remove such hazards; understands all aspects of providing a safe environment for patient, self, and/or others in crisis
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Spanish speaking preferred

Responsibilities

Review cases and provide supporting documentation regarding clients receiving financial assistance
Interview and screen potential clients; review mental health and/or substance abuse history; conduct case consultations with applicable individuals; coordinate discharge planning
Evaluate consumers immediate circumstances, including environmental situations, availability of services/support and develop service plans
Prepare a variety of reports and documents related to client services, progress, and/or other related consumer issues and ensure all documentation adheres to State policies and procedures
Foster inter-agency collaborations and research additional services or programs available to clients
Coordinate new referrals and eligibility evaluations for children aged birth to three for the NC Infant-Toddler Program
Develop Individualized Family Service Plans with families to address concerns, needs and priorities
Arrange, link and integrate services with families to meet child and family needs
Maintain compliance with procedural safeguards including client confidentiality and parental rights
Enter and maintain progress notes and clinical services in computerized chart and conduct chart reviews
Monitor client(s) progress on a regular basis via home/community visits, or phone contacts
Assist clients in resolving concerns related to community resources, issues involving treatment or rehabilitation, and various living problems in home, work, or social environments; provides support as consumer copes with negative consequences of specific mental health issues
May be required to staff shelters in the event of a disaster