Case Assistant - Rochester, NY

Church World Service•Rochester, NY

About The Position

Overview Church World Service, Inc. (“CWS”) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement, and disaster. About CWS Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. Purpose The case assistant is responsible for assisting case managers and the supervisor with any administrative tasks required under program guidelines.

Requirements

Associate’s degree or relevant experience
Two years of administrative and/or case management experience required.
Strong Communication Skills
Language fluency in written and spoken English is required.
Superior written and verbal communication skills.
Proficiency with Microsoft Office.
Experience working with case management or other relevant databases a must.
The ability to multi-task, prioritize projects, and maintain accurate records.
Accuracy with data entry and documentation is essential.
Ability to work effectively with individuals from diverse backgrounds and cultures.
Driver’s License/Proof of Insurance
Fluency in refugee language (Spanish).

Responsibilities

Assist case manager and supervisor to ensure timely delivery of services and client support.
Assist case manager to maintain up-to-date case files and client records
Provide administrative support to case management team such as data entry, filing, and document preparation
Connect clients with in-house support and provide referrals to external service providers.
Assists case manager and supervisor to prepare and document monthly reports/tracking/financial logs and documents as required.
Assists the case manager and supervisor with projects as needed.
Documents all services in clients’ case notes.
Records all financial transactions in clients’ financial tracking logs.
Assists in any additional duties assigned.
Works varied hours, including occasional night and weekend work.
The position requires reference checks, background and motor vehicle background
Travel is required
Must be over 21 years of age.
Support successful resettlement of refugees. This may include possible evening airport pickups for newly arriving refugees, transportation to appointments, housing set ups, and home visits, among others.
Provide interpretation and translation services to clients.
Conduct intakes and provide orientation to program.