Case Assistant

FDLC•Fond du Lac, WI

About The Position

The following duties are normal for this position. These are not to be construed as exclusive or all‑inclusive. Other duties may be required and assigned. Uses the KIDS statewide child support computer system to produce documents and letters. Enters and dispositions events, updates employment, income, and other verification information. Maintains worklists. Locates absent parents using multiple computer systems and employer and custodial parent contacts. Reviews and processes data from various child support reports. Schedules and prepares court orders for genetic testing, both in and out of state. Informs all other necessary parties of scheduled appointments. Collects DNA samples for genetic testing on all individuals for the case while following all rules for the change of custody of the specimens for submitting them to the lab. Monitors cases for payments and prepares appropriate enforcement letters. Refers case to case manager when necessary for progressive enforcement action. Identifies and implements actions to correct errors in posting, allocation, and disbursement of the KIDS system. Takes appropriate action on cases in accordance with state/federal timelines to meet federal performance standards. Evaluates applications for child support services for completeness and opens cases for initial and/or enforcement action. Monitors jail roster daily for any clients that are in locate and/or need to be served court paperwork. Also track release dates and movement of all jail/prison inmates. Initiates cases in the CCAP e-filing system and uploads documents for signature and for filing with the Clerk of Courts accurately and timely. Prepares income withholding notices and the National Medical Support Notices and sends to employers for collection of child support and establish health insurance coverage for minor child(ren). Forwards documents to process server or serves pleadings and petitions at the Child Support Agency, process invoices for service of process. Closes cases in compliance with State and Federal guidelines and ensures appropriate closure notice are sent to custodial parent. Creates Zoom/phone meetings as needed for upcoming hearings before FCC. Notices all parties/attorneys on case of the hearing and e-files an Affidavit of Mailing with the Court. Also sends text message reminders about the hearing to all parties 2 days before the hearing. Provides coverage for the Account Clerk II position in their absence. Also helps with any of their workload overflow. Must adhere to strict compliance with HIPAA laws, case confidentiality and Federal Tax Safeguarding. Training and Experience: High school graduation. Higher education in paralegal field and/or 1-2 years of experience in child support or other position involving considerable public interaction and investigation is desired. Education or training in use of multiple computer systems and word processing. In evaluating candidates for this position, the County may consider a combination of education, training and experience which provides the necessary knowledge, skills and abilities to perform the duties of the position.

Requirements

High school graduation.
Education or training in use of multiple computer systems and word processing.

Nice To Haves

Higher education in paralegal field and/or 1-2 years of experience in child support or other position involving considerable public interaction and investigation is desired.

Responsibilities

Uses the KIDS statewide child support computer system to produce documents and letters.
Enters and dispositions events, updates employment, income, and other verification information.
Maintains worklists.
Locates absent parents using multiple computer systems and employer and custodial parent contacts.
Reviews and processes data from various child support reports.
Schedules and prepares court orders for genetic testing, both in and out of state.
Informs all other necessary parties of scheduled appointments.
Collects DNA samples for genetic testing on all individuals for the case while following all rules for the change of custody of the specimens for submitting them to the lab.
Monitors cases for payments and prepares appropriate enforcement letters.
Refers case to case manager when necessary for progressive enforcement action.
Identifies and implements actions to correct errors in posting, allocation, and disbursement of the KIDS system.
Takes appropriate action on cases in accordance with state/federal timelines to meet federal performance standards.
Evaluates applications for child support services for completeness and opens cases for initial and/or enforcement action.
Monitors jail roster daily for any clients that are in locate and/or need to be served court paperwork.
Also track release dates and movement of all jail/prison inmates.
Initiates cases in the CCAP e-filing system and uploads documents for signature and for filing with the Clerk of Courts accurately and timely.
Prepares income withholding notices and the National Medical Support Notices and sends to employers for collection of child support and establish health insurance coverage for minor child(ren).
Forwards documents to process server or serves pleadings and petitions at the Child Support Agency, process invoices for service of process.
Closes cases in compliance with State and Federal guidelines and ensures appropriate closure notice are sent to custodial parent.
Creates Zoom/phone meetings as needed for upcoming hearings before FCC.
Notices all parties/attorneys on case of the hearing and e-files an Affidavit of Mailing with the Court.
Also sends text message reminders about the hearing to all parties 2 days before the hearing.
Provides coverage for the Account Clerk II position in their absence.
Also helps with any of their workload overflow.
Must adhere to strict compliance with HIPAA laws, case confidentiality and Federal Tax Safeguarding.