Part-Time Case Aide - 2 Openings

Broome County YMCA • City of Binghamton, NY

23d • $19

About The Position

As a Case Aide, you will play a vital role within our Housing Department, supporting residents as they work toward personal goals and long-term success. This position provides direct support to the Case Manager by helping ensure resident needs are identified, documented, and addressed in a timely and respectful manner.

The Case Aide serves as a key point of support for residents, assisting with documentation, coordination of services, goal planning, and follow-up, while maintaining strict confidentiality and professionalism.

Requirements

• Must be at least 18 years of age
• Excellent verbal and written communication skills
• Ability to maintain confidentiality and demonstrate professionalism at all times
• Strong organizational skills and attention to detail
• Dedication to helping others and supporting individuals through challenging life circumstances
• General knowledge of Microsoft Office (Word, Excel, Outlook)

Nice To Haves

• Associate’s degree in Human Services, Social Work, or a related field preferred
• Knowledge of mental health and substance use disorders preferred
• Experience collaborating with individuals with mental health diagnoses, physical health conditions, or substance use challenges preferred

Responsibilities

• Ensure resident documentation—including discharge summaries, mental health evaluations, and medication records—is accurate, complete, and properly filed in resident folders
• Assist residents in developing individualized Goal Plans and participate in follow-up meetings to track progress
• Support coordination of services and resources needed by residents, in collaboration with the Case Manager and community partners
• Maintain confidentiality and appropriately manage sensitive and protected information at all times
• Assist with data collection and documentation for monthly and quarterly reports as requested by the Case Manager
• Provide general support to residents in a respectful, trauma-informed, and strengths-based manner
• Communicate effectively with residents, staff, and supervisors to support continuity of care
• Schedule
• 1 Part-time Case Aide: Tuesday, Wednesday, Thursday, Friday (20 Hours) 5:00 PM – 10:00 PM
• 1 Part-time Case Aide: Saturday, Sunday, Monday (15 Hours) 5:00 PM – 10:00 PM

Benefits

• Free YMCA membership
• Paid sick time
• My Better Benefits Employee Assistance Program
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree