Case Aide

VQ•Corpus Christi, TX

11d

About The Position

The Case Aide is an essential member of the case management team, providing crucial support in coordinating services and resources for children in need. Case Aide role will involve assisting case managers in various administrative tasks, child interactions, and ensuring the smooth operation of case management processes and appointments.

Requirements

Excellent interpersonal communication skills with ability to listen actively.
Commitment to professional development and proactive research.
Ability to work independently and as part of a team.
Strong computer skills (Microsoft Office, Google Workspace, Google Drive) with the ability to learn new software.
Excellent clerical skills
Minimum of GED or High School Diploma
Must be 21 years of age or older.
Flexible schedule (evening, weekends, holidays) to facilitate program services.
Cleared tuberculosis test results.
Must be able to pass a drug test.
Must be able to provide proof of required vaccinations.
Cleared background checks from appropriate entities, including Child Abuse and Neglect and FBI criminal background.
Obtain and maintain CPR/First Aid and Crisis Prevention Intervention (CPI) certification.
Must have a valid driver’s license and be eligible to drive to facilitate program services as required.

Nice To Haves

Child welfare and/or case management experience is strongly encouraged.
Bilingual in English and Spanish is preferred.

Responsibilities

Administrative Support: Assist case managers in maintaining accurate and up-to-date child records, including documentation of services provided, progress notes, and relevant communications.
Assist with children's phone calls to sponsors and family.
Prepare and distribute correspondence, reports, and other documents as necessary.
Assist with collecting, storing, and managing child property.
Assist with the discharge process.
Assist with coordinating appointments with external agencies or organizations.
Follow up with children to monitor their progress and address any challenges or barriers they may encounter in accessing services.
Provide input and feedback to improve case management processes and procedures.
Collaborate closely with members of the treatment team to ensure coordinated and holistic support for children.
Logistics and Travel Arrangements: Ensure adherence to timely travel arrangements made by case managers for a timely discharge after the case is approved for release.
Ensure discharge paperwork is collected and properly filed.
Assist with transporting children to appointments, as necessary.
Compliance: Document all child and sponsor related interactions and communications as required by ORR.
Organize and maintain files and records in accordance with VisionQuest, ORR, state licensing standards and confidentiality policies.
Maintain an in-depth understanding of VisionQuest, licensing, and Office of Refugee Resettlement policies and procedures, and ensure that any updates are promptly incorporated.
Other tasks and responsibilities as assigned by supervisors.