Case Advocate

United States Department of the Treasury • Jackson, MS

415d

About The Position

The Case Advocate position within the Taxpayer Advocate Service (TAS) at the Internal Revenue Service (IRS) involves providing assistance to taxpayers facing complex tax issues. The role focuses on advocating for taxpayers with the IRS, resolving complications, and ensuring that taxpayers are informed of their rights and obligations. The position offers career progression opportunities, allowing for non-competitive promotions as the incumbent gains experience and meets performance standards.

Requirements

• Must be a U.S. Citizen or National and provide proof of citizenship.
• General experience: 3 years of experience, including 1 year at a GS-4 level or equivalent.
• Specialized experience: 1 year at a GS-5 level for GS-07, or GS-7 level for GS-09, involving advising on federal tax obligations and applying accounting principles.
• Education may substitute for experience: Bachelor's degree or higher in relevant fields.

Nice To Haves

• Experience in customer service or case advocacy.
• Knowledge of federal tax laws and regulations.
• Strong analytical and problem-solving skills.

Responsibilities

• Assist taxpayers in technical and procedural tax cases, focusing on complex issues.
• Represent the TAS office in advocating for taxpayers with IRS operating divisions.
• Take corrective actions within TAS authorities, including recommending Taxpayer Assistance Orders.
• Educate taxpayers about their tax obligations, rights, and options.
• Perform specialized research and analysis to adjust taxpayer accounts with specialized factors.
• Recommend adjustments and initiate credit transfers, payment tracers, and computations as needed.
• Prepare manual refunds and execute waivers to extend statutes within TAS authorities.
• Provide guidance and training to lower-level employees and targeted audiences.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan (401k)
• Flexible spending account
• Paid holidays
• Paid time off
• Professional development opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED