CARWASH 7009 - CUSTOMER SERVICE ASSOCIATE - DURBIN PARK

GATE HR • FL

88d

About The Position

The GATE Express Wash Associate ensures customer service is the first priority for Express Wash operations by providing a safe and friendly experience for our guests. Addresses all guest questions correctly, promptly, and in a friendly manner, as well as provide customer service that exceeds their expectations. Responsible for facilitating an efficient processing of vehicles by following the correct procedure for every vehicle through the car wash. Must maintain a high level of cleanliness and organization at the facility.

Requirements

• Must be a minimum of 16 years old.
• Must successfully complete a pre-employment drug screening and background check.
• Must be able to work a flexible schedule, including weekends, holidays, and split shifts.
• Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with customers and team members.
• Must be detail-oriented and have strong organizational skills.
• Must be able to operate a computer.
• Must be able to stand for extended periods of time.
• Must be able to lift, carry, and move up to 50 pounds.
• Must be able to bend, kneel, stoop, and reach (including overhead).
• Must have adequate strength, balance, and coordination to perform essential functions.
• Must be able to work indoors and outdoors, including endurance of temperature and weather changes outside.

Responsibilities

• Provide excellent customer service with prompt assistance and accommodations to guest questions or requests.
• Facilitate a fast vehicle processing by following the correct procedure for every vehicle through the car wash.
• Guide guests using distinctive and clear hand signals in accordance to established procedures.
• Review the loading sign directions with every guest and give the guest a 'thumbs up' when their vehicle is placed and ready to start the wash process.
• Maintain a high level of cleanliness and organization of the facility, including cleaning restrooms, floors, windows, and storage rooms.
• Stock supplies, empty trash cans, change light bulbs, place towels in dispensers, and change paper and ink cartridges in the registers.
• Check every vehicle for visible safety issues before it enters the wash tunnel.
• Perform vehicle detailing services as trained and directed.
• Operate Express Wash kiosks, credit card machines, and POS.
• Learn how to perform minor repair and maintenance on car wash equipment and apply this knowledge when necessary.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending
• Short-Term Disability
• Long-Term Disability
• 3 AFLAC Choices
• Telehealth
• EAP Program
• 401k Retirement
• Paid Vacation
• Quarterly Bonuses
• Referral Bonuses
• Tuition Reimbursement

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 51-100 employees