Carryout Specialist

CRG Dining•Carmel, IN

13d

About The Position

As a Carryout Specialist, you will be the face of our restaurant for all to-go, curbside, and delivery pickup guests. Your goal is to ensure an exceptional and efficient experience, providing friendly service while maintaining the highest quality standards for accuracy and timeliness. You will coordinate with the kitchen, manage orders, and ensure each guest leaves with a positive impression.

Requirements

Previous customer service or restaurant experience is preferred, but not required.
Excellent communication skills and a positive attitude.
Ability to multitask and work efficiently in a fast-paced environment.
Strong attention to detail and accuracy.
Basic math skills for processing payments and handling cash.
Flexible availability, including evenings, weekends, and holidays.
Ability to stand and walk for extended periods of time.
Ability to lift and carry up to 25 lbs. frequently, and occasionally up to 50 lbs.
Ability to bend, reach, stoop, kneel, and crouch to retrieve items and assist with order packaging.
Ability to use hands for tasks such as packaging, using POS systems, and carrying items.
Ability to work in a fast-paced environment where quick movements and agility are necessary.
Ability to tolerate temperature changes when going between indoor areas and outdoor curbside delivery.

Responsibilities

Greet carryout guests warmly upon arrival and confirm orders.
Manage phone and online orders, ensuring accuracy and timely preparation.
Coordinate with kitchen and front-of-house staff to track order progress.
Assemble and package to-go orders with attention to presentation and accuracy.
Process payments and provide receipts as needed.
Assist guests with curbside pickup by bringing orders to their vehicles.
Maintain cleanliness and organization in the carryout area.
Resolve guest concerns or issues promptly and professionally.
Uphold restaurant standards for food safety and sanitation.
Support the overall team during peak hours, including cross-training in other areas if needed.