Carryout - Plaza

Fiorella's Jack Stack BBQ•Kansas City, KS

22d

About The Position

Responsible for taking orders and receiving payments from guests for all Carryout orders in a friendly and courteous manner. Responsible for delivering food and beverages to guest’s cars in stores that offer Curbside Express.

Requirements

Must be at least 18 years of age.
Ability to communicate with carryout staff to ensure complete service and guest satisfaction.
Ability to compute bills, itemized lists, and tickets showing amount due.
Ability to make change, cash checks and issue receipts or tickets to guests.
Ability to promote positive relations with all individuals who approach the restaurant and by telephone.
Ability to think clearly and quickly, maintain concentration and make concise decisions in pressure situations.
Ability to provide clear, pleasant telephone communication with proper grammar.
Ability to multitask, prioritize, organize, and follow up.
Ability to perform job functions with minimal supervision.
Ability to attain commanding knowledge of menu items and non-alcoholic beverages.
Ability to use the Point-of-Sale System in an accurate and speedy manner.
Ability to work in a fast-paced environment.
Able to stand or walk constantly, 100% of shift
Able to lift up to 50 pounds, bend, lift, push and pull materials throughout shift

Nice To Haves

Previous customer relations experience is preferred, but not required.

Responsibilities

Completes pre-shift set-up and post-shift closing duties.
Maintains a professional presence at cashier station at all times.
Takes all carryout phone and walk-in orders.
Reads orders back to the guests to ensure order accuracy.
Explains the menu and specials to the guest.
Suggestively sells appetizers, salads, entrees, desserts and beverage items.
Knows all menu items and methods of preparation.
Knows all pricing, coupon and discount information.
Cheerfully accommodates the needs and requests of any guest.
Makes follow-up phone calls to ensure guest satisfaction with carryout orders.
Accurately collects and manages monies for food, beverage and items sold.
Assists with packaging food, beverage and wares for the guest.
Assists other team members in completing their assigned duties and tasks.
Knows store information (hours of operation, phone numbers, managers, location).
Restocks and replenishes essential items and supplies for the carryout waiting room.
Continuously maintains a clean, organized, safe and comfortable environment for our guests.
Maintains and strictly abides by sanitation/health regulations.
Adheres to appearance and uniform standards.
Adheres to all restaurant standards, policies and procedures.
In stores that offer Curbside Express Knows how to properly explain the Curbside Express process.
Knows how to give accurate directions to the restaurant and Curbside Express parking spaces.
Delivers food and beverage to guest’s cars.
Additional duties may be assigned as the needs arise.