Carrier Team Associate

HUB International•Riverside, CA

3d•$22 - $27

About The Position

As a Carrier Team Associate, you will become knowledgeable in the carriers or functions you support. You will review incoming materials, research questions across several systems, and provide clear, helpful information to carriers and internal partners. If you enjoy research, delivering great service, and working collaboratively with others, this role is a strong fit.

Requirements

Experience in a service or support-focused field such as banking, finance, insurance support, collections, customer service, or administrative operations.
Comfort communicating with carriers and brokers by email and phone in a helpful, professional way.
Ability to research information across multiple systems and summarize details clearly.
Strong attention to detail and consistent, organized work habits.
Comfort balancing several tasks while maintaining accuracy.
A collaborative and positive approach to working with others.
High school diploma or equivalent, with related coursework or training considered a plus.

Responsibilities

Support a defined set of carriers by obtaining needed statements and documentation so incoming payments can be applied by the appropriate accounting teams.
Review and vet incoming carrier documents and route or redirect them to the correct internal teams.
Research questions using several internal systems and follow up to gather missing information.
Provide helpful and professional service by responding to carrier and broker inquiries through email and phone.
Maintain up‑to‑date knowledge about your assigned carriers, including payment timing, requirements, and account nuances.
Keep records organized and updated in broker management systems.
Partner with colleagues to support shared goals and adapt to shifting priorities.