Carrier Service Representative

U.S. Xpress Enterprises, Inc.•Chattanooga, TN

12d•Onsite

About The Position

Trucking is a tough business. That’s why Xpress Technologies goes the extra mile every day to help our community of carriers and drivers, and the shippers they serve. We harness deep expertise in trucking and intuitive technology to seamlessly connect small and mid-size carriers with the best freight from shippers nationwide. We believe in the power of trucking and the integral role our community plays in driving the American economy, and we come to work every day committed to making life better, easier and more rewarding for carriers, drivers and shippers everywhere. Why Xpress Technologies? This is your chance to be part of transforming one of America’s largest industries from the inside out. If that’s not enough, we also offer a highly-competitive compensation package, a collaborative work environment, and a team invested in each other’s growth. Additionally, we have profit-sharing, an employee stock purchasing program, 401K matching, and a professional development allowance. So, join us, and let’s drive the industry forward together. What You’ll Do: Assist Carrier Representatives in managing their day to day activities and operations. Maintain and further develop quality relationships with carriers and drivers. Track and trace loads covered by contracted carriers. Provide necessary information to internal departments in order to meet service parameters required by the customer. Provide Carrier Representatives and Customer Experience Representatives load status updates. Provide carriers and drivers all information needed to properly execute logistic plans as determined by the customer to ensure proper customer service is provided. Maintain and further develop carrier and driver relationships through daily communication Provide excellent customer service by tracking loads to help ensure on time pickups and deliveries are made Document all communications and information related to load status within the TMS Enter all required driver information within the TMS Enter arrival and departure times within the TMS for all pickups and delivery locations Proactively provide tracking updates to Carrier Representatives and Customer Experience Representatives Resolve problems when they arise Escalate problems to Carrier and/or Customer Experience Representatives if required Manage unplanned accessorial charge issues when applicable Enter all necessary information into the TMS to ensure data integrity Prioritize tracking based on customer priority and time sensitivity Represent our customer when working with contracted carriers Act as a representative of all contracted carriers Identify and communicate ways U.S. Xpress Logistics can continuously improve in its operations Execute Carrier Representative responsibilities when they are out of the office or unavailable Other duties as assigned.

Requirements

College degree in business or experience in the transportation field is preferred.
Sales, Marketing or Customer Service experience preferred.
Excellent written and verbal communication skills
Experience working in a deadline driven environment
Ability to work in stressful situations
Ability to multitask required
Attention to detail
Work Environment / Physical Requirements – Normal office settings.

Nice To Haves

College degree in business or experience in the transportation field is preferred.
Sales, Marketing or Customer Service experience preferred.

Responsibilities

Assist Carrier Representatives in managing their day to day activities and operations.
Maintain and further develop quality relationships with carriers and drivers.
Track and trace loads covered by contracted carriers.
Provide necessary information to internal departments in order to meet service parameters required by the customer.
Provide Carrier Representatives and Customer Experience Representatives load status updates.
Provide carriers and drivers all information needed to properly execute logistic plans as determined by the customer to ensure proper customer service is provided.
Maintain and further develop carrier and driver relationships through daily communication
Provide excellent customer service by tracking loads to help ensure on time pickups and deliveries are made
Document all communications and information related to load status within the TMS
Enter all required driver information within the TMS
Enter arrival and departure times within the TMS for all pickups and delivery locations
Proactively provide tracking updates to Carrier Representatives and Customer Experience Representatives
Resolve problems when they arise
Escalate problems to Carrier and/or Customer Experience Representatives if required
Manage unplanned accessorial charge issues when applicable
Enter all necessary information into the TMS to ensure data integrity
Prioritize tracking based on customer priority and time sensitivity
Represent our customer when working with contracted carriers
Act as a representative of all contracted carriers
Identify and communicate ways U.S. Xpress Logistics can continuously improve in its operations
Execute Carrier Representative responsibilities when they are out of the office or unavailable
Other duties as assigned.