Carrier Sales Associate

RJ Logistics•Southfield, MI

30d•Hybrid

About The Position

Are you on the search for a rewarding career that is passionate about delivering positive experiences? We invite you to join our dynamic team. Why RJ Logistics | People-Centric. Customer-Obsessed. Growth-Driven. At RJ Logistics, we believe in being Better Than Yesterday. We value integrity, curiosity, and collaboration—and we invest in our people’s success. Hybrid or remote flexible workplace Competitive base + uncapped commission + benefits package Awesome co-workers & culture! Summary The Carrier Sales Associate (CSA) will be responsible for establishing, expanding, and maintaining relationships with quality carriers. This role involves sourcing new carriers, managing a strong carrier network, negotiating rates, and ensuring timely and efficient transportation services to deliver a positive end-to-end experience for our clients. An ideal candidate will have strong communication skills and professional grit to succeed in a fast-paced environment managing multiple tasks simultaneously.

Requirements

Strong organizational and administrative skills to manage multiple shipments and deadlines.
Basic problem-solving abilities to handle disruptions in shipping schedules or other logistics issues.
Accuracy in tracking shipments, updating records, and managing documentation.
Well-developed interpersonal skills and service skills with the ability to always uphold professionalism respectful treatment of peers and customers. Take personal responsibility and keep commitments.
The ability to quickly adjust to new conditions, priorities, or challenges in a dynamic work environment.
Excellent verbal and written comprehension skills.
Thrives in a team based collaborative environment with an independent result focus.
High school diploma or GED required.
Familiarity with Transportation Management System (TMS) and basic understanding of the logistics industry.
Prior experience in logistics, transportation, sales, or a service-focused role, preferred.

Nice To Haves

Bachelor’s degree in a Business, Supply Chain, or related field, preferred.

Responsibilities

Relationship Management: Build and maintain relationships with carriers, dispatchers, and load planners. Maintain constant contact with carriers to secure additional truck capacity and manage existing business. Act as a primary liaison between drivers and customers to resolve issues and ensure satisfaction.
Carrier Sourcing and Procurement: Identify, source, and procure new carrier relationships to expand the carrier network. Utilize TMS and other software tools to make informed carrier selection and load assignment procurement decisions. Ensure accurate completion of assigned loads, including coding of accessorial charges. Negotiate rates and service agreements for both spot and dedicated business.
Service Excellence: Manage the carrier network to ensure high service levels and customer satisfaction. Strategically match available carrier equipment with open loads to maximize efficiency. Track and monitor shipments to ensure on-time delivery. Promptly and effectively address, research, and resolve any transportation needs or issues.
Expectation Management: Confirm that each partner carrier has an adequate understanding of all customer and company expectations on each load at the point of dispatch. Ensure shipment details and process instructions are accurately communicated, promptly responded to, escalated, tracked, and monitored via applicable communication method or TMS.
Data & Technology Utilization: Navigate internal and external customer TMS and related technology tools ensuring all transactions, documentation, and interactions are accurately recorded and compliant with company standard operating procedures
Collaboration and Communication: Partner with internal teams to collaborate aligning carrier capacity with customer demands and operational goals. Communicate effectively with associates from other shifts to ensure seamless operations.
Market Trends: Stay up to date on the industry and market with the ability to adapt to the ever-changing market conditions.
Additional Duties: Perform other responsibilities and duties as assigned to support the overall logistics and sales functions.