Carrier Relations Specialist III

Love's Travel Stops•Oklahoma City, OK

About The Position

BASIC PURPOSE : Oversee coordination of 3rd party carriers across the different businesses. This role will be focused on the strategic support and usage of 3rd party carriers, regardless of customer, with a strong focus on vendor relationships. MAJOR RESPONSIBILITIES: Advocate for 3rd party carrier usage where it positively serves the enterprise. Manage internal and external communications to coordinate carrier support. Develop and maintain carrier relationships. Find new carriers anytime market coverage is insufficient for the business. Effectively use reporting data, exception trends, and carrier freight costs, to move 3PL carriers onto lanes that serve enterprise goals optimally. Work with Logistics, Supply Coordinators, and POD Leaders to effectively fill truck time deficits. Coach carriers through performance issues, system usage, and effective partnership with the enterprise. Work with Loves Freight Reconciliation to research, negotiate, and resolve billing disputes and invoicing concerns. Work with Gemini back office to ensure paperwork is submitted timely and orders are reliably closed in Gravitate. Ensure that carrier commitments are fulfilled and orders are sent to carriers as promised. Periodic business travel to conferences and business meetings. Ensure all carriers are following company policies and procedures while handling our business. Keep management and leadership teams informed of any issues or concerns. Other duties assigned as needed.

Requirements

Bachelor’s degree or equivalent experience in Business or Logistics required.
3-5 years Fuel Dispatch, logistics or supply chain experience preferred.
Knowledge of Microsoft Office, Gravitate, and Slack.
Good written and oral communication skills, team player, exceptional customer service, attention to detail, self motivated, good time management skills, and innovative thinking, and the ability to work under high stress for a long period of time.
Requires prolonged sitting, some bending and stooping.
Occasional lifting up to 25 pounds.
Manual dexterity sufficient to operate a computer keyboard and calculator.
Requires normal range of hearing and vision.

Nice To Haves

Previous supervisor or leadership experience preferred.

Responsibilities

Advocate for 3rd party carrier usage where it positively serves the enterprise.
Manage internal and external communications to coordinate carrier support.
Develop and maintain carrier relationships.
Find new carriers anytime market coverage is insufficient for the business.
Effectively use reporting data, exception trends, and carrier freight costs, to move 3PL carriers onto lanes that serve enterprise goals optimally.
Work with Logistics, Supply Coordinators, and POD Leaders to effectively fill truck time deficits.
Coach carriers through performance issues, system usage, and effective partnership with the enterprise.
Work with Loves Freight Reconciliation to research, negotiate, and resolve billing disputes and invoicing concerns.
Work with Gemini back office to ensure paperwork is submitted timely and orders are reliably closed in Gravitate.
Ensure that carrier commitments are fulfilled and orders are sent to carriers as promised.
Periodic business travel to conferences and business meetings.
Ensure all carriers are following company policies and procedures while handling our business.
Keep management and leadership teams informed of any issues or concerns.
Other duties assigned as needed.