Carrier Program Administrator

Acrisure • San Jose, CA

34d • $25 - $35 • Hybrid

About The Position

Reporting to the Sr. Administrative Manager, the role is an individual contributor to administer system access on all company websites, both for employees and clients on CSR24, including but not limited to setting up and terminating access, resetting passwords, assisting with access issues with carriers, and troubleshooting general questions to support user needs. This role will also provide support to the Administration Lead as directed. This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management

Requirements

• Strong organizational and time management skills, along with a demonstrated attention to detail.
• Communicates and interacts positively, effectively, and professionally with all levels of management, employees, and clients, both verbally and in writing.
• Ability to work in fast paced environment and meet deadlines.
• Must have a strong ability to problem-solve to help address issues or refer them to others for assistance.
• Must take initiative and be able to work well independently.
• Proficient working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint with experience collaborating efficiently in M365 (OneDrive, MS Teams, SharePoint).
• Minimum 2 years office experience required
• At least six months insurance industry experience desired

Responsibilities

• Manage timely and appropriate access on all company websites to include but not limited to:
• Create carrier logins for new employees
• Remove terminated employees from carrier systems
• Work with CSR24 lead to help maintain client logins
• Support customer needs, including both employees and client system access, as applicable, with password resets, access issues with carriers, and troubleshooting basic questions, etc.
• Develop and continually support effective working relationships with employees and clients engaged with the applicable system(s)
• Provided updated agency information to carriers as requested/needed.
• Work in conjunction with the Head of Client Solutions to complete carrier agency contracts and maintain database as needed
• Maintain agency licensing information in conjunction with the Regulatory Affairs/Licensing department.
• Provide overall carrier support and assistance through written and oral communications.
• Provide support to both the Administration Lead and Head of Client Solutions as directed.
• Provide training and support to new and existing employees with respect to all Administration functions.
• Maintain high level of confidentiality when working with proprietary and sensitive data.

Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees