Carrier & Market Performance Intern

EPIC Brokers•Carmel, IN

6h•Onsite

About The Position

This internship supports the Commercial Insurance team within EPIC’s Midwest region, with a focused effort on strengthening carrier partnerships and improving operational performance. The role is designed for a student pursuing a degree in Risk Management, Insurance, Business, Marketing, or a related field, who is interested in gaining meaningful, project based experience in the commercial insurance industry. Unlike a broad exploratory internship, this position is structured around clear deliverables, measurable outcomes, and ownership of defined projects. The work performed will directly contribute to revenue improvement, enhanced carrier status, and operational efficiency—resulting in both a completed portfolio of deliverables and a strong résumé achievement. The intern will collaborate closely with Commercial Insurance leadership and support ongoing initiatives to quantify carrier relationships, evaluate supplemental compensation opportunities, map support levels, and develop action plans for improved carrier performance.

Requirements

Strong analytical skills and interest in understanding how insurance carriers drive revenue and operations
Organized, detail oriented, and able to manage multiple project components at once
Clear, professional communication skills — written and verbal
Ability to handle data, identify patterns, and synthesize key insights
Comfortable working in Microsoft 365, especially Excel (required)
Experience or willingness to learn carrier portals, CRM tools, and internal systems
Curiosity about commercial insurance markets and how agencies partner with carriers
A proactive, self starter mindset with a willingness to dive into complex topics and learn quickly
Currently enrolled in an accredited university pursuing a degree in: Risk Management & Insurance, Business, Finance, Marketing, Sales, or related field

Nice To Haves

Prior experience in insurance or financial services is helpful but not required
Experience with data analysis, research, reporting, or insurance coursework is a plus

Responsibilities

Support the Commercial Insurance team in analyzing carrier compensation structures, including supplemental/contingent income programs
Help maintain and improve data on carrier production, volumes, loss ratios, and support tiers
Assist in building dashboards or trackers that quantify: Which carriers pay supplemental compensation, Qualification thresholds and performance criteria, Gaps between current and target carrier tiers, Underwriting Appetite and Satisfaction Ratings
Collect information from internal stakeholders and carrier partners to ensure accuracy and completeness of data
Evaluate and summarize opportunities to improve carrier status and unlock additional compensation
Document current workflows and assist in identifying process improvements that increase operational ease
Prepare summaries, reports, and presentation materials for leadership
Participate in project meetings and provide updates on assigned deliverables
Perform other project-based duties as assigned to support regional operational and revenue initiatives

Benefits

Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps)
22 PTO days starting out for hourly/non-exempt employees
12 company-observed paid holidays
4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs