Carrier Capacity Associate Operations Manager

Arrive Logistics • Saint Paul, MN

75d

About The Position

An Associate Operations Manager will co-pilot a larger, growing carrier group to help a Carrier Manager focus and scale the 4 main pillars of the Arrive Carrier Dept: Elite Customer Service, Consistent Zone Expertise, Rep Development, and Technology Powered. You will leverage your industry knowledge and high energy to focus on customer service as well as operations.

Requirements

• 2+ years of carrier capacity experience.
• Bachelor's degree in Supply Chain, Logistics, Business, or related field (preferred).
• Passion for quality customer service.
• Strong sense of urgency and ability to prioritize time-sensitive issues.
• Proactive problem solver who brings creative solutions to the table.
• Detail-oriented and thorough when presenting information.
• Organized when it comes to time management and deadlines.
• Able to work independently and collaboratively.

Responsibilities

• Run point for team operations management for board management, flame load coverage, and tracking/operational issues.
• Partner with Carrier leadership to drive Board Management initiatives across your team.
• Lead change management initiatives for the team that improve carrier management and service.
• Proactively work towards increasing the business's prebooking of freight.
• Learn Carriers' capacity to improve load matching and to build a relationship with our carriers.
• Develop and maintain strong carrier relationships to secure reliable capacity and competitive rates.
• Monitor carrier performance, including on-time service, communication, safety, and compliance.
• Focus on maximizing service through improving Late Bounce percentages, tracking the board, AutoTracking mastery, and Carrier Portal adoption.
• Collaborate with stakeholders across the organization to resolve Accounts Payable (AP) claims, issues, and ensure compliance with internal policies.

Benefits

• Achieve your financial goals through our competitive compensation and commission plan.
• Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Invest in your future with a Retirement Savings Plan contribution from Arrive.
• Build relationships and find your home at Arrive through our Employee Resource Groups.
• Grow your career through our excellent professional development and leadership development programs.
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get recognized through our employee rewards program.
• Enjoy regular team outings and meals in the office!
• Get paid to work with your friends through our Referral Program!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees