Carrier Account Manager-VTXC

Valley Telephone • Raymondville, TX

108d

About The Position

The position involves assisting new and existing customers with solutions that best meet their needs while meeting and exceeding sales and service performance expectations. The role requires a proactive approach to customer service and sales, ensuring accurate and timely delivery of services, and maintaining strong relationships with customers and vendors.

Requirements

• High school diploma or general education degree (GED).
• One or more years of experience in a related field.
• Valid Driver's License and insurable record.
• Ability to pass pre-employment screen, physical and background checks.

Nice To Haves

• Bilingual (English/Spanish) is a plus.

Responsibilities

• Prepares, reviews, and disseminates service orders, ASR, FOC and service provisioning documentation for accurate and timely delivery of necessary services.
• Tracks carrier customers to ensure prompt and full payment for services.
• Initiates collection steps that will prevent bad debt from accruing, submits delinquent notices, and suspends services when needed.
• Issues, tracks, confirms, reports, and alerts appropriate internal and external departments of service installation, service changes, and/or service terminations.
• Assists Management in working with vendor’s sales staff for acquiring quotes for circuit services and ancillary services to complement VTX1 network.
• Works with carrier vendors to resolve any service or billing conflicts upon the direction of Management.
• Contacts and visits selected wholesale domestic and International accounts to meet sales targets and budgets.
• Builds and maintains strong, long-lasting customer relationships.
• Provides VTX1’s Management with customer updates regarding potential and stated competitive threats.
• Works with VTX1 support departments to ensure customer feedback regarding service is channeled to the proper personnel for disposition.
• Prepares necessary reports for VTX1 regarding the status of the wholesale carrier customers.
• Keeps good records of customers' contract start date and contract end date for renegotiations.
• Maintains an accurate, up-to-date circuit and service database, including follow-up reminders of all VTX1 customer services.
• Creates electronic folders to hold Service Order Agreements, IRU, Addendum, etc.
• Assists in conducting random audits as to what is being billed versus provisioned.
• Develops expertise for current billing and financial system.
• Quotes and negotiates prices and credit terms, prepares contracts and issues Service Orders.
• Coordinates with the network sales engineer to create and present proposals that successfully meet customers’ communications requirements.
• Provides RFP responses to high profile wholesale accounts.
• Identifies, qualifies, and develops long-term positive, professional relationships with carriers.
• Remains up to date on all relevant OSHA safety or departmental specific standards.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED