CargoWise Administrator

New Era Technology•Cincinnati, OH

13h

About The Position

As a CargoWise Administrator at TQL, you will be the subject matter expert for our CargoWise One platform, ensuring optimal configuration, security and integration across global operations. This role will focus on system administration, workflow customization and supporting integrations, particularly those enhancing our international space. You will collaborate with IT, operations and product teams to maintain system integrity, drive automation and support continuous improvement initiatives.

Requirements

3+ years of hands-on experience administering and configuring CargoWise One
Experience with a Freight Forwarder in a CargoWise super admin role, ideally involvement in integrations, implementations and system migrations
Deep understanding of forwarding operations, including import/export processes and compliance requirements, with the ability to bridge technical system administration and operational workflows
Experience with workflow design, document templates and security management
Bachelor’s degree in information systems, computer science, logistics or related field
Excellent problem-solving ability, strong communication skills for training and stakeholder collaboration and proven success managing cross-functional projects

Nice To Haves

CargoWise certifications (CCO, CCS, or CCP) highly desirable
Familiarity with SQL and API-based integrations (eAdaptor/eHub experience preferred); Microsoft Power BI knowledge is a bonus
Engineering experience beyond administration is a plus

Responsibilities

Administer and maintain CargoWise One system settings, security profiles and user roles
Configure workflows, dashboards and document packs to align with business processes
Support and troubleshoot integrations between CargoWise and other platforms (e.g., Shipment Management Systems)
Collaborate with internal teams to implement automation and process improvements
Conduct user training and maintain documentation for system processes and updates
Monitor system performance, perform audits and ensure compliance with global standards
Manage incident resolution and escalate critical issues to WiseTech as needed
Participate in testing (UAT/SIT) for new features, integrations and system upgrades, including those introduced via WiseTech
Maintain master data and support data integrity across global operations
Oversee EDI/XML data exchanges with carriers, customers and third-party vendors (integration management).
Partner with Finance and Operations to align system configurations with reporting and compliance needs