Cargo Supervisor

Swissport • Los Angeles, CA

78d • $28

About The Position

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. The Supervisor is responsible for leading a team during a turnaround / in a specific area / on a specific task while ensuring compliance of safety, security and operational performance in line with policies and brand values.

Requirements

• High School diploma or GED equivalent
• Fluent in spoken and written English
• 5 years' operational experience in ground handling, cargo, or aircraft fueling services
• Excellent working knowledge of proper safety practices, procedural compliance and operations delivery
• Excellent organizational and time-management skills
• Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel
• Ability to coach and motivate teams to deliver high quality standards
• Ability to resolve problems with a focus on excellent customer service
• Ability to establish and maintain positive, professional work relationships with teams and customers

Responsibilities

• Functional member of the operational team working on a shift-basis
• Act as technical expert on the ground for complex ticketing issues and system issues
• Coaching and coordinating the team assigned to the task
• Perform tasks stipulated by SLAs as needing a senior member of staff
• Responsible for accurate service capturing of operational activities relevant for invoicing and complete flight/task reports
• Allocate tasks to team members during a turnaround or in the warehouse area
• Ensure compliance with all Operating Procedures (SOP, LOP) and supervise Emergency Procedures
• Supervise all Operations as part of their purview and stand in for Duty Manager as required
• Provide team with work instructions during shift or turnaround
• Lead and train on-the-job as necessary for employees
• Provide Duty Managers with feedback on employees for development or disciplinary conversations
• Escalate customer complaints to Duty Managers promptly
• Conduct QHSE related daily checks and inspections

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Support Activities for Transportation
• Education Level: High school or GED