About the position
The Cargo Readiness Representative will oversee the export process after the booking stage, with the focus on optimizing the loading process by tracking, tracing, and chasing for container activity and documentation submission on time, as well as by providing end to end visibility on the booking materialization status, anticipating actions that will enable better control and cargo allocation on the vessels, while reducing booking fall-downs. All to be coordinated with other departments such as Booking Desk, Cargo Flow, Equipment, Logistics, Operations, GBS centers and customers. Areas of communication with customers and other departments will consist in: Check for lading intention i.e., whether the booking will be utilized for a given voyage or be rolled or canceled. Check for container activity i.e., whether the empty container will be released or if the full container will be delivered to the terminal. Check whether different documentation is received and complete according to the criteria, timeline, and established cut-offs. Booking information and documentation are accurate and up to date timely in LARA and at the terminal. A successful Representative will ensure responsibilities are processed in a timely and accurately manner, effectively communicating with internal parties, Vendors and Customers to avoid delays and maintain customer satisfaction.
Responsibilities
- Manage vessel milestones, chasing communication process and cutoffs while ensuring cargo activity and documentation compliance for each vessel
- Track and trace rail cargo to ensure network fluidity and limit exposure to cargo idling at XRX status
- Complete event's changes in the system (booking adjustments, vessel clean-up after SLCs) within the next working period (12pm or 5pm)
- Working incoming daily emails for problem resolution (KPI expected in delivering responses within 2-hour TAT)
- Provide end to end visibility to the booking overall materialization status by creating and providing the proper Cargo Readiness Report
- Identify, recommend, and implement process improvements for Cargo Readiness
- Calling for No Activity on large lot container bookings based on the specific service allocation
- Calling for Docs on bookings the morning of Port Cut
- Proactive VGM resolution
- Proactive management HAZ booking for acceptance validation
- Proactive track and trace against downline vessel cutoff
- Management of true NDNL shipments
- Shared oversight of dwelling XRX containers with the new Idle team
Requirements
- High school diploma or equivalent required.
- Previous Customer Service Experience/Logistics/Transportation- 1 year preferred.
- LARA - 1 year preferred.
- Excellent oral and written communication skills are a must.
- Ability to rapidly organize and analyze complex and diverse situations and large amounts of data.
- Outlook proficient (Excel a must)
- Excellent organizational skills with strong attention to detail and ability to prioritize
- Strong analytical skills to assess situations, identify trends, and resolve problems
- Ability to recognize events and issues that should be raised to other teams
- Possess effective time management skills
- Ability to multitask with multiple deadlines
- Demonstrate analytical skills and proactive approach to problem solving
- Must possess a proven high-level performance record.
- Proficiency in Microsoft Office, including Word, Excel, Power Point and Outlook.
- Working knowledge of pivot tables beneficial
- Must have flexibility to work any shift from 7 a.m. to 7 p.m.
- For Internal candidates: Minimum three-year work relevant transportation experience (including 6 months experience involving direct customer interaction) combining any three of the following areas: International Tariffs Ocean Documentation Equipment, Freight Cashier Sales/Customer Service Operations, Logistics Cargo Delivery.
- Must demonstrate an acceptable level of knowledge in each area.
Nice-to-haves
- Experience in the transportation industry is preferred.
- Experience in team-based environment and Quality tools and techniques preferred
