About the position
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Lead Cargo Agent organizes warehouse and storage facilities; arranges warehouse handling equipment and loads/unloads air cargo, while maintaining the required safety and quality standards as well as comply with Standard Operating Procedures (SOP) and company policies.
Responsibilities
- Ensure that financial targets are met in line with the operational plan
- Establish and maintain a high quality standard in the cargo operation; ensure that work flows are constantly improved to cope with competitive requirements
- Ensure that all subcontracted cargo services providers are closely supervised
- Ensure price increases
- Maintain close and effective business relationships with customer airline's management
- Maintain a good working relationship with the various control authorities such as Airport Management, Customs, Immigration, etc.
- Identify root causes of problems and institute corrective actions
- Generate detailed reports and summaries of operations
- Responsibilities include but are not limited to operational performance
- Ensure effective planning methods and procedures are in place and that there are adequate resources, both manpower and equipment, to meet operational requirements
- Oversee and manage employee performance as well as implement required training
Requirements
- High School Diploma or equivalent
- 3-5 years industry experience
- 3 years managerial / supervisory experience
- Ability to work in a team environment - Ability to deal with conflict
- Excellent organizational and planning skills
- Excellent oral and written communication skills
- Proficiency in Microsoft Office
- Technical knowledge of equipment and systems
- Ability to work under pressure
- Customer focus and quality awareness
- Must be able to work in inclement weather
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
