Cargo Claims Representative-Property & Inland Marine

Great American Insurance Group • Cincinnati, OH

6d • Hybrid

About The Position

Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Great American is one of the few carriers with a dedicated Property & Inland Marine Division and, in the industry segments it covers, with expertise second to none. From the underwriters to claims representatives, the focus is strictly on property and inland marine coverages. They are dedicated to writing only these coverages, which include Commercial Property Coverage, Inland Marine Coverage, Builder's Risk, Contractor's Equipment and Motor Truck Cargo. They specialize in the construction, energy & renewables, and transportation industries. https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/property-inland-m… The Property and Inland Marine Division is looking for a Cargo Claims Representative to join their team! Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Requirements

• Bachelor’s Degree or equivalent transportation experience.
• Generally, 1 to 5 years of related experience.

Responsibilities

• Investigates and maintains motor truck cargo claims:
• Reviews and evaluates coverage and liability.
• Secures and analyzes necessary information (i.e., contracts, policies, shipping documentation, releases, statements, damage surveys and reports, or other documents) in the investigation of claims.
• Works toward the resolution of cargo claims, and may attend inspections, mediations, depositions or trials as necessary.
• Navigates contractual relationships between motor carriers, freight brokers, freight forwarders and other motor carriers
• Utilizes a basic understanding of Carmack, COGSA and Montreal legal concepts in the disposition of cargo claims.
• May affect settlements/reserves within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority.
• Conveys moderately complex information (coverage, decisions, outcomes, etc.) to all appropriate parties, maintaining a professional demeanor in all situations.
• Ensures that claims payments are issued in a timely and accurate manner.
• Ensures that claims handling is conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed.
• May provide guidance and assistance to lower level positions and other functional areas.
• Performs other duties as assigned.

Benefits

• We offer competitive benefits packages for full-time and part-time employees.
• Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
• Compensation varies by role, level, and location and is influenced by skills, experience, and business needs.
• Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.
• Learn more at http://www.gaig.com/careers.
• Excludes seasonal employees and interns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level