Caregiver Time and Attendance Coordinator - Remote (Chicago)
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About The Position
Help at Home is hiring a Caregiver Time and Attendance Coordinator to ensure the accuracy and compliance of time records for caregivers. This role is crucial in resolving attendance discrepancies by reaching out to caregivers to clarify shift expectations and adhering to standard operating procedures to minimize overall exceptions. The Coordinator will be responsible for investigating and resolving issues such as missing clock in/out times, late arrivals, missed visits, and early departures. Additionally, the Coordinator will address problems related to Electronic Visit Verification (EVV) promptly and effectively, ensuring that attendance data is captured accurately and in a timely manner for payroll and billing purposes. In this position, the Coordinator will assist caregivers in troubleshooting approved methods for recording EVV, which include Mobile Application (APP), Telephonic (IVR), and Fixed Object Device (FOB). The role also involves offering guidance to caregivers on best practices for accurate timekeeping and compliance with company policies. Periodic training sessions will be conducted for caregivers to keep them updated on new attendance and verification systems. The Coordinator will act as a resource for caregivers, answering questions and addressing concerns related to timekeeping and attendance, while also providing feedback to operations management on recurring attendance issues. Effective communication with caregivers, clients, and market operations personnel is essential to resolve attendance and visit verification issues in real time. The Coordinator will document actions and outcomes in the applicable systems as outlined in standard operating procedures, ensuring the protection of client and caregiver data in compliance with HIPAA and other privacy regulations. Furthermore, the Coordinator will collaborate with Payroll and Revenue Cycle Management (RCM) teams to resolve pay and prebilling discrepancies related to attendance, while managing productivity goals set by management.
