Caregiver Service Specialist

Help at Home-posted about 1 month ago
Full-time • Entry Level
Hybrid • South Bend, IN
5,001-10,000 employees
Nursing and Residential Care Facilities
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Caregiver Service Specialist will be focused on ensuring our caregivers have everything they need to provide amazing service to our clients. They will be instrumental in helping Help at Home retain caregivers through engagement, support and issue resolution. The Specialist will also ensure compliance with state requirements as well as ongoing caregiver roster management.

  • Caregiver roster management - maintain preferences and desired hours and ensures information is accurate and up to date in all systems.
  • Monitors the performance of assigned caregivers who provide and support patients with personal care to ensure quality service.
  • Ensures ongoing Caregiver compliance according to state requirements that may include in-service trainings, additional background checks, etc.
  • Proactively reaches out to new caregivers to welcome and support them.
  • Communicates with caregivers through regular touchpoints and provides recognition and engagement opportunities.
  • Reviews caregiver satisfaction surveys and takes action where needed.
  • Appropriately handles caregiver questions and issues.
  • Performs other related duties as assigned.
  • At least 18 years of age.
  • High school diploma or GED required.
  • One (1) to two (2) years of customer service or related experience required.
  • Other requirements pursuant to state or local rules as applicable.
  • Excellent organizational skills; ability to multitask and manage multiple responsibilities.
  • Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
  • Strong problem-solving skills; ability to deal with conflict in a professional manner.
  • Ability to multitask and manage multiple responsibilities.
  • Basic computer literacy and typing skills.
  • Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
  • Ability to move or traverse about in offices, including ascending and descending stairs.
  • Ability to communicate effectively and clearly with others to exchange information.
  • Bachelor's degree preferred.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service