Caregiver Manager - (Home Care) - Full-Time

Care Advantage Corporate•Winchester, VA

13d•Onsite

About The Position

Care Advantage Inc is seeking a Caregiver Manager to join our team and contribute to our mission of delivering exceptional homecare services . This is a full-time salary role, based out of our Winchester VA office and covering the surrounding areas. We are looking for an exceptionally motivated and passionate Caregiver Manager . Are you an experienced leader looking for a great Full-Time opportunity and to join a winning team? We offer a competitive wage and an excellent opportunity for growth and advancement. Job Summary: The Caregiver Manager (CM) is a member of the Care Advantage team under the supervision of the Regional Recruitment Manager. The CM's focus is to provide World Class service to new and existing Caregivers with a focus on orientation, onboarding and compliance.  The CM will monitor and follow the Caregiver Journey and ensure that Caregivers are supported, valued and recognized as a valued employee. The CM will be the "face of the" the region and be responsible for CG events as well as Recruitment activities to support the region, build the brand and attract A+ talent into the region. This position has interrelationships with office team members, clients, field team members, and other parties related to the business of Care Advantage through telephone, email, and office contact. The CM adheres to all Federal, State, Local and Company policies and regulations. This position promotes and supports the Company's core values of C ompassion, a positive can-do A ttitude, R espect and E xcellence. This position is an indirect supervisory position.

Requirements

Highschool Diploma or GED (Bachelor's Degree preferred)
Minimum of two years' experience working with direct client/patient support and communications with a proven track record of customer service excellence
Experience working in a fast paced high volume environment measured by KPIs
Comfortable working collaboratively in cross-functional team or independently
Excellent verbal and written communication skills
Possess proficient computer skills with knowledge of Microsoft products
Demonstrated consultative communication skills
Effective conflict resolution skills
Experience with Talent Acquisition
Familiar with Applicant Tracking Systems
Knowledgeable of Full lifecycle recruitment specifically onboarding

Responsibilities

Ensure the Caregiver Experience is engaging, efficient, consultative and effective from day 1 of employment
Build effective relationship with Caregivers and office staff to foster a collaborative environment focused on experience and growth
Conducting weekly meetings with teams via a virtual platforms to deliver appropriate feedback and ensure processes are followed and staffing levels are maintained.
Monitor KPIs such as hire stats, conversion rates as well as attrition to identify ways to manage the active caregiver population more effectively
Ensure all new hires and existing Caregiver staff are 100% compliant with licensure and hire documentation
Act as POC for audits and be the go to resource for documentation retrieval
Demonstrate flexibility and timeliness in responding to unpredicted situations such as emergencies and changes; reporting concerns/needs to appropriate office employee immediately.
Understands and promotes Mission, Vision & Values at all times
Adheres to all Company standards and policies
Responsible for reflecting behavior, attitude, and appearance appropriate for the Company, the position and your current activity
Responsible for communicating effectively and cohesively with others within the office, field staff, our clients and vendors
Displays a commitment to service excellence through seeking opportunities for improvement, producing quality work, adapting well to change, being an active listener and solid communicator
Performs additional tasks as directed by the Regional Recruiting Manager and VPTA or other executive leader
Partner with Talent Acquisition Specialist to develop appropriate hiring process to support regional demand
Manage and execute onboarding, orientation, hire documentation and testing for new hires
Initiate and promote employee recognition programs
Responsible for Human Resources elements to include the maintenance of field personnel files, I-9 books and regulatory compliance