Caregiver Experience & Training Lead - Remote

Sharecare

105d

About The Position

The Caregiver Experience & Training Lead is responsible for enhancing the caregiver experience through targeted engagement, continuous improvement initiatives, and performance tracking. This role focuses on gathering caregiver feedback, innovating training methods, and reporting key metrics to leadership to ensure high-quality service and caregiver satisfaction. The role also drives caregiver connection and retention through creative engagement strategies, incentives, and collaboration with recruiting and training teams.

Requirements

• Bachelor’s degree in Education, Healthcare Administration, Human Resources, or a related field (or equivalent experience).
• 3+ years of experience in caregiver engagement, training development, or related roles, preferably in a healthcare or home care setting.
• Proven ability to design and implement training programs, track performance metrics, and drive continuous improvement.
• Experience with caregiver engagement strategies such as newsletters, in-app tools, incentives, and local events.
• Strong technology skills with content creation tools, and Microsoft Office Products.
• Familiarity with Learning Management Systems (LMS), and adult learning principles.
• Strong collaboration skills with recruiting and HR to align training and engagement with hiring strategies.
• Excellent communication, project management, and problem-solving skills.

Responsibilities

• Implement surveys, focus groups, roundtables, and in-app engagement tools to gather caregiver insights and improve satisfaction.
• Develop and distribute newsletters to keep caregivers informed and connected.
• Regularly review and update training methods, incorporating best practices, new technology, and evolving client needs.
• Track training completion and effectiveness to ensure ongoing caregiver development and compliance.
• Monitor caregiver performance, retention, and satisfaction metrics.
• Report trends and actionable insights to leadership to inform strategic decisions.
• Design and manage incentive programs, including swag distribution, milestone rewards, and recognition campaigns to boost morale and retention.
• Plan and execute caregiver appreciation events, community activations, and other local engagement opportunities to foster connection and loyalty.
• Partner with recruiting teams to align engagement efforts with hiring strategies, ensuring a seamless experience from recruitment through onboarding and beyond.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees