Caregiver Advocate (Bilingual: Spanish)

True Care•White Plains, NY

1d•Onsite

About The Position

Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness. At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow. Job Title: Caregiver Advocate Job Description: The Caregiver Advocate is responsible for the day-to-day assistance to all of our Caregivers by being the point of contact for visitors to the office. They serve as a liaison between the agency and the Caregivers, communicating the Caregivers' needs and requests, ensuring that they are represented and supported.

Requirements

Fluency in Spanish is required
HS graduate/ GED equivalent
Experience in HHAeXchange is a plus
Prior experience in HR preferred/knowledge of DOH and DOL HHA employment requirements a plus
Excellent communication and interpersonal skills
Accuracy and attention to detail, outgoing, positive personality, team player

Responsibilities

Greet and welcome Caregivers to the office
Answer incoming phone calls and direct parties to the appropriate department
Assist Caregivers with questions related to payroll, PTO, cases, etc.
Collect and upload documents into our electronic system
Maintain personnel records and ensure accurate data entry in appropriate systems
Assist with HHAeXchange app and IVV/EVR training
Support caregiver applications and training classes as needed
Conduct thorough caregiver interviews to ensure candidates meet True Care standards
Guide caregivers in submitting required paperwork and medical documentation, both in-person and via phone
Assist with translating for applicants and help with the digital applications for those who need it
Review all medical and I-9 paperwork submitted is acceptable
Assist with scheduling medical appointments for those who are authorized and in need of tests to be performed to complete their paperwork
Upload all required documentation and maintain detailed notes in the network drive, Acuity, HubSpot, and HHAeXchange
Audit all completed application profiles prior to orientation for compliance accuracy
Conduct reference verification calls as needed
Assist with scheduling orientation and in-service as needed
Maintain HIPAA compliance and regulations
Maintain accurate onboarding records in Hubspot and paper files. Ensure all onboarding forms and required documentation are completed, signed, and stored in compliance with company policies and regulatory requirements.