Career Services Manager

WorkSource Montgomery Inc•Wheaton, MD

3d•Onsite

About The Position

The Career Services Manager (CSM) is responsible for achieving federal, state, and local WIOA Title I Adult and Dislocated Worker performance targets quarterly (Employment, Median Earnings, Credential Attainment, and Measurable Skill Gains). The CSM leads a team of Career Advisors serving Adults and Dislocated Workers to deliver WIOA-compliant career and training services, including development of Individual Employment Plans (IEPs), Priority of Service adherence, enrollment in ETPL approved training via ITAs, and MWE data integrity.

Requirements

3–5 years of WIOA Title I Adult/Dislocated Worker experience, including case management and ETPL/ITA administration.
Proven record managing WIOA performance metrics (Employment, Earnings, Credential, MSG).
Expertise in MWE (or equivalent system), service coding, documentation standards, and compliance.
Working knowledge of Priority of Service, co‑enrollment, supportive services, and exit/follow‑up requirements.
Microsoft 365 proficiency (Excel analytics), databases/CRM; strong writing and presentation skills.
An action-oriented, entrepreneurial, adaptable, and innovative approach to planning.
Ability to work effectively in collaboration with diverse groups of people, especially those with extreme barriers to employment.
This position is contingent upon the successful candidate completing a criminal background investigation.
Access to reliable transportation, as this position is primarily in-person at WSM Wheaton or the WSM Germantown location.

Nice To Haves

Supervisory experience leading WIOA teams across multiple sites; experience with TEGLs/eCFR implementation.

Responsibilities

Performance Leadership: Build strategies to meet/exceed WIOA Title I performance indicators (Employment Rate Q2/Q4, Median Earnings, Credential Attainment, MSG) and translate metrics into weekly team action plans.
Manage team of 8-12 career advisors.
Provide direct leadership, supervision, and daily support to a team of 8–12 Career Advisors across multiple locations, ensuring consistent service delivery, equitable workload distribution, and strong team communication.
Conduct regular 1:1 coaching sessions, performance check‑ins, and professional development planning to strengthen Advisor skills in WIOA case management, documentation, and customer service.
Monitor Advisor caseloads, service levels, documentation quality, and progress toward WIOA indicators, offering guidance and corrective actions when necessary.
Create a positive, collaborative team culture by fostering accountability, recognition, skill-building, and continuous improvement across all Advisor roles.
ETPL / ITA Stewardship: Ensure Individual Training Accounts (ITAs) are used only with ETPL‑approved programs, verify program codes and training outcomes, and coordinate with Compliance on credential/MSG documentation and case closure timeliness in MWE.
Supportive Services Governance: Oversee Supportive Service approvals (transportation, tools, fees) ensuring alignment with local policy, funding limits, and direct tie to WIOA‑authorized activities; prevent use for non‑ETPL training.
MWE Data Quality: Enforce case note standards, service coding accuracy, MSG documentation (progress reports, transcripts, OJT progress), credential uploads, and timely follow‑up outcomes.
Partnerships & Pipelines: Collaborate with Business Services and Instructional Services to align training with in‑demand sectors, work‑based learning, and credential‑bearing pathways; use LMI to inform offerings.
Staff Development: Deliver recurring training on WIOA fundamentals (eligibility, Priority of Service, IEPs, service coding, MSG/credential evidence, ETPL), and coach Advisors using dashboards and file‑review feedback.
Stakeholder Representation: Represent WSM in workforce board committees, partner meetings, and public sessions regarding WIOA Title I programs, outcomes, and continuous improvement.