Career Services Coordinator - Case Manager

South Bay Workforce Investment Board, Inc. • Inglewood, CA

80d • $24 - $31

About The Position

The South Bay Workforce Investment Board, Inc. (SBWIB, Inc.) is seeking an experienced, self-motivated, and well-organized Career Services Coordinator to provide case management for our adult and youth populations, helping them overcome barriers of employment through career exploration, vocational training, work experience, and post-secondary opportunities tailored to meet the needs of each individual. The ideal candidate is passionate about workforce development and the populations we serve and will be organized, detail-oriented, comfortable working with teams and individuals from diverse disciplines and ethnicities; has great communication, time-management, and organizational skills and can work well under stress while efficiently juggling various tasks. Overall, this person is reliable and contributes to the achievement of goals for the department and overall organization.

Requirements

• Bachelor’s Degree in Social Sciences, Business, Public Administration, or a related field from an accredited college or university.
• At least two (2) years of experience in delivering social service programs or job training and development, with extensive case management responsibilities.
• Effective Communication Skills: Ability to build rapport with clients, collaborate with colleagues, and convey complex information effectively.
• Empathy and Genuine Concern: Demonstrated ability to empathize with clients' situations and show genuine concern for their well-being.
• Critical Thinking and Problem-Solving: Strong analytical skills to assess situations, identify needs, and develop innovative solutions, crucial for achieving positive outcomes for clients.
• Organizational Abilities: Proficiency in managing multiple tasks and priorities efficiently to ensure timely delivery of services and effective case management.
• Cultural Sensitivity: Sensitivity to cultural differences, diversity, and individual needs, particularly for clients from diverse backgrounds.
• Team Collaboration: Ability to work effectively with interdisciplinary teams, community partners, and other stakeholders to maximize support for clients.
• Resilience and Adaptability: Capacity to navigate uncertainty, handle setbacks, and adapt to changing circumstances with resilience and flexibility.
• Technical Proficiency: Comfortable using Microsoft Suite and other technical platforms, including electronic records systems and virtual communication platforms.
• Ethical Conduct: Commitment to upholding ethical standards, maintaining client confidentiality, and adhering to professional codes of conduct.
• Continuous Learning: Dedication to ongoing learning and skill development to remain informed about best practices, emerging trends, and evidence-based interventions in the field.
• Proficient in using computers, general office equipment, and a variety of software programs, including Microsoft Office Suite (Excel, Word, Outlook, OneDrive), video conference software (Teams, Zooms), and other relevant tools.
• Successful completion of background and reference clearances, along with adherence to all safety protocols mandated by the Company.

Nice To Haves

• A satisfactory combination of experience, education, and training demonstrating the necessary knowledge, skills, and abilities to perform the duties described (experience may substitute for education on a year-for-year basis).

Responsibilities

• Conduct eligibility assessments to enroll a specified number of participants per contractual stipulations.
• Provide comprehensive case management services to program participants, crafting Individual Service Strategies (ISS) tailored to each participant's needs, and diligently monitoring their progress towards achieving ISS goals.
• Guide participants in setting and attaining suitable employment objectives, which involves identifying short and long-term goals, overcoming obstacles, assessing occupational qualifications, and devising strategies for goal attainment.
• Facilitate the job search process for participants, including offering guidance on job search materials and skills, and facilitating connections with employers, internships, and other relevant short-term training opportunities.
• Collaborate with fellow employment services team members and departments to coordinate various employment-related projects and events.
• Deliver or assist with delivering employment-related and financial literacy classes to program participants, both adults and youth.
• Contribute actively to the accomplishment of monthly, quarterly, and annual employment and internship targets.
• Record participant activities, progress, and outcomes meticulously using client management and tracking systems.
• Ensure compliance with labor laws, safety regulations, and program requirements relating to various programs/worksites.
• Timely completion and submission of Management Information Systems (MIS) forms per agency guidelines and procedures, where applicable.
• Assist in coordinating volunteer recruitment efforts and planning employment-related events.
• Keep abreast of career development models and labor market trends to ensure that workforce development approaches and curricula remain innovative and effective.
• Undertake additional duties of a similar nature or level as required.

Benefits

• 75% insurance premium coverage for medical, dental, and vision plans for employees.
• Sick time and vacation time.
• 14 Paid holidays.
• 401k plan with a superb employer match.
• 15,000 Life Insurance policy, paid for by the employer.
• Voluntary supplemental benefits.
• Eligibility for Public Service Loan Forgiveness (PSLF).
• Employees are eligible to enroll in the company's health benefits package on the first of the month after completing 60 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees