Career Service, Manager

1199seiu • New York, NY

334d • $83,400 - $104,200

About The Position

The Career Service Manager will oversee the daily operations of the Career Services Unit to ensure effective service delivery. This role involves leading the training and development of Career Services Specialists and Assistant Career Services Specialists, equipping them to provide comprehensive career counseling, coaching, and training. The manager will develop and update training materials and internal workshops to enhance team effectiveness and skill sets, supervise the Career Services team, and assist in planning staffing levels and resource allocation to meet member demand for career services.

Requirements

• Bachelor's degree in Human Resources, Counseling, Education, or related field; Master's degree preferred.
• Minimum five (5) years of experience in career counseling, workforce development, or educational services.
• Two (2) years of supervisory experience.
• Familiarity with applicant tracking systems (ATS) and Learning Management Software (LMS).
• Proficiency in Microsoft Office and data analysis tools.
• Project management skills with experience in large-scale program implementations.
• Experience with career training in healthcare or union environments.
• Experience with data analysis tools for tracking program outcomes.
• Ability to manage large-scale programs in the healthcare sector.
• Willingness to travel throughout the five boroughs, Hudson Valley, and Long Island as needed.

Nice To Haves

• Bilingual or multilingual abilities.

Responsibilities

• Oversee the daily operations of the Career Services Unit to ensure effective service delivery.
• Lead the training and development of Career Services Specialists and Assistant Career Services Specialists.
• Develop and update training materials and internal workshops to enhance team effectiveness.
• Supervise the Career Services team, conducting regular performance reviews.
• Assist in planning staffing levels and resource allocation.
• Coordinate onboarding and ongoing development for new Career Services staff.
• Partner with the Education Division and external consultants to design career readiness workshops.
• Develop and implement training programs on resume building and interview skills.
• Oversee member onboarding and job readiness preparation.
• Work closely with the Employer Relations team to align candidate readiness with job openings.
• Coordinate placement activities to match job seekers with employer needs.
• Track job placement data and analyze program effectiveness.
• Report on key performance metrics to leadership.
• Engage with employers, educational partners, and stakeholders to enhance program offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree