CAREER NAVIGATOR

Goodwill Industries of Arkansas•Russellville, AR

4d•$21 - $21

About The Position

Provide support and assistance to Goodwill employees and external clients in all areas related to gaining and/or retaining employment, career advancement, and financial stability. Assist in the initial assessment and implementation of educational and training programs, activities, and supportive services that promote career advancement and skills achievement consistent with the employee's vocational goals. Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers, and management.

Requirements

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four-year college degree, plus 2 years related experience and/or training, or equivalent combination of education and experience.
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
Bachelor's degree
Valid Arkansas Driver's License
Intermediate: Word Processing/Typing, Database
Basic: Presentation/PowerPoint, Spreadsheet

Nice To Haves

Experience in the field of employment, vocational rehabilitation, or transitional employment assistance is preferred.
Experience in program development and classroom instruction.
Willingness to learn and respect the needs of persons with mental illness, disabilities, past incarceration, and/or other barriers to employment.
Adhere to client privacy rights and HIPPA requirements.
Demonstrated ability to effectively present information and respond to questions from employers, clients, supervisors, and the general public.
Ability to provide vocational coaching, build self-esteem, access resources, and network.
Proficient with Microsoft Office (Word, Excel.)

Responsibilities

Facilitate or directly provide career coaching assistance services to GIA employees and clients including intake, mission impact assessments, vocational and financial guidance, career and education search, and placement support.
Meet and communicate regularly with all assigned employees and clients. Establish relationships and maintain contact with employers to promote employment or advancement for eligible job seekers.
Ensure successful completion of the onboarding process for new GIA employees in conjunction with the site leader/manager. This process includes organizational structure, mission, values, CARF Training, resources, and career services department policy and procedures to help promote a positive Onboarding experience.
Build relationships with store managers of the employees that are assigned to caseload.
Meet with employees to discuss goals during their work shift without interfering with their work performance.
Create Individualized Service Plans to address short- and long-term career and educational goals. Use a variety of strategies to assist employees and clients in overcoming barriers to employment and educational goals.
Communicate regularly with community partner organization leaders and develop and maintain up-to-date community resource guides.
Communicate regularly with employers in the community and develop and maintain up-to-date Job opportunity list and search locations for clients and employees. Assist local employers when applicable with hiring events and GIA Resources.
Ensure client documentation is completed in a timely manner, and is appropriate according to individualized plans, verified by signatures as well as being accurate and in compliance with all state and federal guidelines.
Teach work readiness skills in one-on-one and group settings.
Conduct one-on-one follow-ups in person, by phone or by email with employees and clients to continually monitor their efforts, measure progress on their action plan, and provide accountability.
Assist in the interview prep and interview process for potential Goodwill applicants for locations in their service area, as well as external interview prep and processes.
Possess the professional judgment necessary to make referrals to GIA Human Resources, EAP, and other resource providers to help support clients and employees.
Perform any other related duties as required or assigned.