Career Navigator III - Qualified Professional

Goodwill Industries of Northwest NC•Asheville, NC

About The Position

The Career Navigator III oversees participants and compliance in our specialized programs, such as Community Integration, ensuring that the organization follows all policies and procedures as outlined for the assigned program.

Requirements

At least 2 years of experience in a similar role. Supervisory experience required.
Excellent customer service skills.
Intermediate computer skills required.
Ability to multi-task.
Excellent communication skills—both written and verbal.
Excellent critical thinking and time management skills.
Must understand other organization’s policies.
Must be an active listener and have excellent soft skills.
Excellent organizational skills and understanding of deadlines.
Understanding of policies and programs.
Understanding of Goodwill’s brand and brand awareness.
Working knowledge of MD/DD, and therapeutic methodology.

Responsibilities

Oversees participants and compliance in our specialized programs, such as Community Integration.
Ensures all policies and procedures as outlined for the assigned program are followed.
Provides crisis treatment, individual interventions, case management activities and coordination with other programs.
Forms and builds relationships with area businesses or organizations, encouraging information sharing and developing new partnerships with businesses or organizations.
Utilizes and navigates required program databases and manages data input into systems.
Maintains a positive network of community ties and a strong working relationship with organizations who refer individuals for services.
Prepares presentations utilizing Microsoft Office products, facilitating training and presentations internally and externally