Career Navigator (Case Manager)

Goodwill Industries Of Greater New York • New York, NY

9d

About The Position

Reports to the Director, and is responsible to deliver comprehensive vocational case management, counseling and referral services and to assist in attaining career goals that can lead to self-sufficiency. Must maintain the highest standard of personal conduct and integrity while working with the clientele, as well as in relating to other staff members, service providers and agencies.

Requirements

• BA degree required with two years related working experience with client population.
• Two or more years of related case management experience.
• Knowledge of labor market, industries and employer hiring practices.
• Must have excellent organizational skills, strong interpersonal and effective problem-solving skills. Excellent motivational and presentation skills.
• Maintains security of customer information and files.

Responsibilities

• Performs weekly/daily initial assessments for new clients and ensures that clients have all necessary documents for employment such as valid proof of Citizenship/US residency, Work authorization, Social Security Card, valid NYS photo identification, educational and training documents and updates resume.
• Develops goals and individual service plans consistent with the clients’ interests, previous work histories, education and assessment results.
• Completes case notes and assessments adhering to time frames set by Goodwill Industries.
• Provides follow-up counseling and guidance services to address barriers to employment and make appropriate referrals to vendor services, agencies, and HRA representatives as required to help overcome these barriers and better prepare clients for employment opportunities.
• Monitors and tracks client engagement and participation activities to ensure client meets weekly and monthly goals and adjust life plans when required.
• Introduces program services, assessment process, program flow, job development and retention.
• Enters clients’ demographic information in Database systems.
• Submits weekly report to Director with updates on case notes and clients serviced, referrals for training and specialized resources, and career preparation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level